The Effect of Logistics Performance in Retail Store on the Happiness and Satisfaction of Consumers

Ltifi, Moez; Gharbi, Jamel-Eddine

doi:10.1016/s2212-5671(15)00516-x

Cited by 27 publications

(18 citation statements)

References 19 publications

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“…For this purpose, a structural equation model (SEM) has been developed, composed of exogenous variables of positive values that aim to explain the happiness dimensionality inferentially, from the perception of consumer satisfaction, engagement, and meaningfulness. The literature shows that these three parameters are significantly associated with people's happiness, understood as a continuous state of pleasure and significance (Ltifi and Gharbi, 2015 ; Lera-López et al, 2020 ; Oishi et al, 2020 ). The empirical results achieved by this research are in line with our theoretical model, despite the fact that there are currently few economic and multidisciplinary studies that analyze the subject matter of our work in the field of sport and particularly in the area of karate (Loranca-Valle et al, 2019 ).…”

Section: Discussionmentioning

confidence: 99%

How Does Happiness Influence the Loyalty of Karate Athletes? A Model of Structural Equations From the Constructs: Consumer Satisfaction, Engagement, and Meaningful

2021

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Federations are concerned about attracting new sportsmen and sportswomen and increasing the number of members. The purpose of this research was to describe karate federations' strategies for attracting and retaining members through happiness. The analysis was carried out by designing a structural equation modeling (SEM), which allowed to analyze the main variables that influenced the happiness of the karate athlete and consequently to study their effect on people's loyalty to sports federations. In particular, Partial least squares SEM was applied in an overall model when it was possible to understand the happiness role in relation with other traditional relevant variables on loyalty. The data were obtained through primary sources employing a survey sent to the autonomous federations in the discipline of karate, obtaining a sample of 682 federated members in Spain. The results of the model revealed that consumer satisfaction, engagement, and meaningful influence on consumer happiness, but engagement was the most important and relevant variable for affecting this variable. Finally, consumer satisfaction and consumer happiness influence loyalty, and consumer satisfaction was the most important variable, but consumer happiness showed a real alternative for improving loyalty in karate sports federations. Then, one of the implications of this work was that it helped to explain how the federations can be managed to achieve loyal consumers together with a more considerable increase in the number of federated members.

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Section: Discussionmentioning

confidence: 99%

How Does Happiness Influence the Loyalty of Karate Athletes? A Model of Structural Equations From the Constructs: Consumer Satisfaction, Engagement, and Meaningful

2021

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“…merupakan perusahaan ritel dengan melayani penjualan barang kebutuhan sehari-hari dan memiliki banyak konsumen. Perusahan retail sangat berkaitan erat dengan pendistribusian barang ke toko, sehingga menjadi salah satu perhatian khusus dikarenakan sangat berpengaruh terhadap penjualan memiliki efek positif dan signifikan terhadap kebahagiaan dan kepuasan pelanggan, khususnya di sektor ritel [4].…”

Section: Pendahuluanunclassified

Penentuan Rute Pengiriman Barang Dengan Metode Nearest Neighbor

Martono¹,

Warnars²

2020

petir

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Semakin cepat barang sampai ke konsumen maka menjadi lebih mudah untuk mendapatkan barang dan keuntungan perusahaan semakin bertambah. Pada pendistribusian membentuk salah satu pemecahan masalah untuk mencari rute dengan meminimumkan jarak dari lokasi gudang ke toko dan memiliki jumlah permintaan barang yang berbeda-beda. Menggunakan metode nearest neighbor untuk menyelesaikan penentuan rute distribusi barang dari gudang ke toko, dengan tujuan mengurangi total jarak pengiriman, waktu dan beban biaya yang dibebani perusahaan. Hasil pencarian rute menggunakan metode nearest neighbor menghasilkan jumlah rute paling sedikit dibandingkan dengan sebelum menggunakan metode dan pada total jarak dengan menggunakan metode 98610 meter atau 98,61 km sedangkan jika pada rute sebelum mengunakan metode 124198 meter atau 124,198 km terjadi pengurangan jarak 25588 atau 25,588 atau sebesar 20.6026 %.

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“…A study conducted by Shim, Siegel 2007, it has been stated that the levels of inventory is the main factor which involves the cost for the storage of the inventory, the insurance paid for it, spoilage and last but not the least the interest which is paid for the acquiring of the inventory [18]. And an another study conducted by Shim, Siegel 2008, it has been stated that success of management of inventory gets the lower level of inventory meaning the minimization of inventory, decrease of cost of increase in the profitability, managers are the one who will find the adequate level of inventory level in the organization, as the inventory level by manager depends on many factors like sale, conversion speed into cash, amount available for getting the inventory, production, the reliability of suppliers and many other factors [19]. As we have inventory levels high then the sales cannot be lost and also increase the production outputs, as due to the availability of inventory.…”

Section: Inventorymentioning

confidence: 99%

Impact of Logistics Management on Customer Satisfaction: A Case of Retail Stores of Islamabad and Rawalpindi

Umair¹,

Zhang²,

Han³

et al. 2019

AJIBM

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The main purpose of this study was to analyze the impact of logistics on the customer satisfaction of the retail stores, in the twin cities of the Islamabad and Rawalpindi. The factors of logistics in the study were inventory, lead time, transportation and logistics. A survey questionnaire divided into two parts was adopted, one part for the factors of logistics and the other one for customer satisfaction for the measurement of variables in the research. Where the introductory portion deals with the demographic items and then the first part contain items tend to identify the score for each factor of logistics and then second part is for the customer satisfaction. In the study through convenient sample technique 200 stores of the twin cities of Islamabad and Rawalpindi are chosen for research. The findings of the research demonstrate that factors of logistics which are inventory, lead time, transportation and logistics doe's effect customer satisfaction. Moreover, logistics has shown positive relationship with customer satisfaction of the retail stores. In conclusion, results have shown significant interaction of customer satisfaction with inventory, lead time, transportation and logistics. The study covers only the geography of Islamabad and Rawalpindi in the present research therefore; to have more better and generalizable insights future studies must include investors from other parts of the country. However, large sample size can also be used in the future studies. Practices like multiple effective transportation system, which reduces the lead time and maintaining the inventory in the stores and to make sure the availability of the products required by the customer is important for the customer satisfaction. Till date, few studies are done in this context, so this study will help in the academics and the customer satisfaction in the retail.

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The Effect of Logistics Performance in Retail Store on the Happiness and Satisfaction of Consumers

Cited by 27 publications

References 19 publications

How Does Happiness Influence the Loyalty of Karate Athletes? A Model of Structural Equations From the Constructs: Consumer Satisfaction, Engagement, and Meaningful

How Does Happiness Influence the Loyalty of Karate Athletes? A Model of Structural Equations From the Constructs: Consumer Satisfaction, Engagement, and Meaningful

Penentuan Rute Pengiriman Barang Dengan Metode Nearest Neighbor

Impact of Logistics Management on Customer Satisfaction: A Case of Retail Stores of Islamabad and Rawalpindi

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