The Effect of Marketing Capability on Financial Performance with the mediating role of Perceived Sevice Quality and the moderating role of Competitive Intensity. An empirical study on the Banking Sector in Indonesia

Abstract

This research aims to analyze the effects of Marketing Capability towards Financial Performance with Perceived Service Quality as Variable Intervening and Competitive Intensity as Variable Moderating at Banking Company in Indonesia. This research was conducted by distributing questionnaires to 170 respondents who are a customer of Bank. Quantitative analysis with path analysis model method was used for the technical analysis. The results of this research shows that the effect of Marketing Capability on Financial Performance is not significant, but the role of the Perceived Service Quality as an Intervening Variable, is able to strengthen the influence of Marketing Capability on Financial Performance to be a significant influence, and Competitive Intensity as a moderating variable on the relationship of Marketing Capability to Financial Performance does not have a significant effect but has a significant direct effect on Financial Performance.

Financial Risk Management in 2020's Recession: Evidence from ASEAN Countries

“…This condition will be a challenge for banks as financial service providers and intermediaries for economic activities in each country. Despite the "new normal" condition in time like this, banks have to continuously operate by providing financial service needs for the public and to remain competitive as according to Santosa et al (2018), competitiveness has a direct effect on bank financial performance. Moreover, banks must also be able to adapt by having a good level of stability, considering the essential role of banks in creating conducive business environment in a country.…”