The Effect of Online Academic Library Services During the Covid-19 Pandemic on Undergraduate Students’ Interest and Use Behavior

Abstract

During the Covid-19 Pandemic, the Universitas Brawijaya (UB) Library in Indonesia devised the RemoteXs. Subsequently, the Perpustakaan Tun Abdul Razak Library (PTAR) at Universiti Teknologi MARA (UiTM) in Malaysia developed e-resources, an integrated online service. In the Covid-19 pandemic, the two universities are forerunners in devising innovations in service excellence for academic libraries. Explanatory research with a quantitative methodology was used for this study. Social influence and reuse intent were the variables that differed substantially between the online services of the UB Library and the PTAR UiTM, according to the research conducted on the two libraries' online services. The novel aspect of this research is that a comparative study has been shown between developing countries such as Indonesia and Malaysia regarding the Effect of Online Academic Library Services During the COVID-19 Pandemic on UTAUT3-Based Reusability Interests and Behaviors in undergraduate students. According to this study's findings, the elements that require improvement are student recommendations to use services, particularly at the UB Library, a culture of service use, and innovation in adopting innovative learning methods via online services at the UB Library and PTAR UiTM.