The Effect of Pre-fitting Counselling on the Outcome of Hearing Aid Fittings

Norman, Margaret G.; George, C; McCarthy, Diane

doi:10.3109/01050399409047517

Cited by 38 publications

(39 citation statements)

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“…Studies that have investigated gender effects have mostly found none (Hickson et al, 1999;Jerram and Purdy, 2001). Female participants were slightly more satisfied than male participants in the study by Brooks and Hallam (1998).Besides age and gender, other demographic characteristics, such as whether living alone or with others and socioeconomic status, have not been found to be related to satisfaction (Gatehouse, 1994;Norman et al, 1994;Hickson et al, 1999;Jerram and Purdy, 2001).In summary, age, gender and other demographic data exhibit no impact or minimal effect on satisfaction. …”

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confidence: 85%

“…Brooks (1989) found that the level of satisfaction was higher at 4 months and at 4 years postfitting among those clients who received counseling about specific aspects of their needs. Norman et al (1994) did not find that prefitting general informational counseling about hearing aids was useful in improving satisfaction. Hosford-Dunn and Halpern (2001) reported that the total number of visits and time spent had no bearing on satisfaction.…”

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confidence: 91%

“…Most research has not found that self-reported disability and handicap predict satisfaction (eg, Gatehouse, 1994;Norman et al, 1994;Dillon et al, 1997;Spitzer, 1998;Baumfield and Dillon, 2001;Humes et al, 2001). The subscores and total scores of a revised version of the Hearing Performance Inventory (HPI-38), a hearing disability and handicap measure (Lamb et al, 1983), accounted for less than 8% of the variance of satisfaction scores in a study by Bentler et al (1993).…”

Section: Hearing Disability and Handicapmentioning

confidence: 99%

“…Besides age and gender, other demographic characteristics, such as whether living alone or with others and socioeconomic status, have not been found to be related to satisfaction (Gatehouse, 1994;Norman et al, 1994;Hickson et al, 1999;Jerram and Purdy, 2001).…”

Section: Intrinsic Factors That May Affect Satisfactionmentioning

confidence: 99%

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Hearing Aid Satisfaction: What Does Research from the Past 20 Years Say?

Wong

Hickson

McPherson

2003

Trends in Amplification

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Hearing aid satisfaction is a pleasurable emotional experience as an outcome of an evaluation of performance. Many tools have been designed to measure the degree of satisfaction overall, or along the dimensions of cost, appearance, acoustic benefit, comfort, and service. Various studies have used these tools to examine the relationships between satisfaction and other factors. Findings are not always consistent across studies, but in general, hearing aid satisfaction has been found to be related to experience, expectation, personality and attitude, usage, type of hearing aids, sound quality, listening situations, and problems in hearing aid use. Inconsistent findings across studies and difficulties in evaluating the underlying relationships are probably caused by problems with the tools (eg, lack of validity) and the methods used to evaluate relationships (eg, correlation analyses evaluate association and not causal effect). Whether satisfaction changes over time and how service satisfaction contributes to device satisfaction are unclear. It is hoped that this review will help readers understand current satisfaction measures, how various factors affect satisfaction, and how the way satisfaction is measured may be improved to yield more reliable and valid data. IntroductionSatisfaction, according to the Oxford Advanced Dictionary (2000), is the good feeling that one has achieved something or when something that one wanted to happen does happen. Satisfaction has been variably described in the American Heritage Dictionary of the English Language (1996) as the fulfillment or gratification of a desire, a need, or an appetite; a pleasure or contentment derived from such gratification; and a source or means of gratification. Similarly, Oliver (1997) defines satisfaction as a pleasurable fulfillment in that the consumer feels that his or her needs, desires, and goals have been fulfilled in a pleasurable manner. Satisfaction is thus an emotional and pleasurable experience that confirms that something right has happened and provides a driving force to sustain the effort that yields this feeling.Tse (1988) defined consumer satisfaction as "the consumer's response to the evolution of the perceived discrepancy between prior expectations and the actual performance of the product as perceived after its consumption ." Oliver (1981) further described satisfaction "as an evaluation of the surprise inherent in a product acquisition and/or consumption experience. . . . Satisfaction is the emotional reaction following a disconfirmation experience (an evaluation of performance against expectations) which acts on the base attitude level and is consumption-specific." Overall, satisfaction is commonly described as a pleasurable emotional experience, as an outcome of product performance evaluation against expectations.Satisfaction is crucial to the whole hearing aid fitting process and its importance in audiology is evidenced by the fact that it is frequently included as a measure of outcome (Cox and Alexander, 1999;Dillon et al., 1999;...

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mentioning

confidence: 85%

mentioning

confidence: 91%

Section: Hearing Disability and Handicapmentioning

confidence: 99%

Section: Intrinsic Factors That May Affect Satisfactionmentioning

confidence: 99%

See 2 more Smart Citations

Hearing Aid Satisfaction: What Does Research from the Past 20 Years Say?

Wong

Hickson

McPherson

2003

Trends in Amplification

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“…Therefore, it is of importance and interest to be able to document the effects of and potential candidature for such rehabilitative effort. This article uses as an illustrative example the scheme of pre-fitting counselling (Brooks and Johnston, 1981;Norman et al, 1998) (Brooks and Johnston, 1981), other work draws the opposite conclusion (Norman et al, 1998 ly to be insufficient. The GHABP has been configured as a potentially useful tool to the audiologist in the overall rehabilitation process.…”

Section: Satisfaction With Amplification In Daily Lifementioning

confidence: 99%

Self-Report Outcome Measures for Adult Hearing Aid Services: Some Uses, Users, and Options

Gatehouse

2001

Trends in Amplification

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Effect of Physician Consultation on Satisfaction With Hearing Aid Use

Zhao

Hambley²,

Venema³

et al. 2022

JAMA Otolaryngol Head Neck Surg

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Hearing loss is one of the most common chronic disabilities in older adults, yet reported rates of users' satisfaction with hearing aids are low. Some believe that physicians can provide patients who are pursuing a hearing aid fitting an impartial opinion that will improve hearing aid satisfaction.OBJECTIVE To determine whether a physician consultation increased or decreased patients' satisfaction with hearing aids compared with patients undergoing hearing aid fitting with a dispensing audiologist alone.DESIGN, SETTING, AND PARTICIPANTS This multicenter, parallel-group, standard regimen-controlled, randomized clinical trial was conducted in offices of audiologists, family physicians, and a hospital-based neurotologist in Vancouver, British Columbia, Canada, and recruited participants from July 2016 to December 2020 with a 3-month postintervention follow-up. The final data analysis was conducted on March 25, 2022. Adult first-time hearing aid users with averaged sensorineural hearing losses of more than 25 dB were prospectively allocated by random number generation to control and intervention groups. Participants were excluded from analysis if they did not attend follow-up or complete the study questionnaire.INTERVENTIONS Control participants were followed up solely by their dispensing audiologist. The intervention group attended a single structured visit with a physician in addition to their audiologist's determined follow-up. MAIN OUTCOMES AND MEASURESPrimary outcome: hearing aid satisfaction 3 months postfitting as measured by the Satisfaction with Amplification in Daily Life (SADL) questionnaire. Secondary outcome: number of returned hearing aids. Prerecruitment null hypothesis: no intergroup difference in postfitting hearing aid satisfaction. Intergroup difference in mean SADL questionnaire scores analyzed by effect size and the Student t test and proportion of returned hearing aids by the Fischer exact test. RESULTS A total of 133 participants (mean [SD] age, 70.9 [8.5] years; 64 women [48.1%]) were recruited. Of these, 51 randomized to the control group (mean [SD] age, 71.7 [8.3] years; 28 women [54.9%]) and 42 to the physician intervention (mean [SD] age, 69.9 [7.6] years; 17 women [40.5%]) had results that were analyzed. There was no clinically meaningful intergroup difference in participants' SADL scores (control: mean [SD] score, 5.33 [0.72]; physician consultation: mean [SD] score, 5.35 [0.61]), the mean difference of 0.02 (95% CI, -0.25 to 0.29), or returned hearing aids (control, 1; physician consultation, 0). CONCLUSIONS AND RELEVANCEThe results of this randomized clinical trial suggest that a physician consultation that is focused on hearing change does not alter a patient's satisfaction with hearing aids 3 months postfitting.

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The Effect of Pre-fitting Counselling on the Outcome of Hearing Aid Fittings

Cited by 38 publications

References 10 publications

Hearing Aid Satisfaction: What Does Research from the Past 20 Years Say?

Hearing Aid Satisfaction: What Does Research from the Past 20 Years Say?

Self-Report Outcome Measures for Adult Hearing Aid Services: Some Uses, Users, and Options

Effect of Physician Consultation on Satisfaction With Hearing Aid Use

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