The effect of procedural injustice during emergency 911 calls: a factorial vignette-based study

Flippin, Michaela; Reisig, Michael D.; Trinkner, Rick

doi:10.1007/s11292-019-09369-y

Cited by 22 publications

(8 citation statements)

References 12 publications

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“…However, such practices have rarely been subjected to outcome evaluations, and we are unaware of such evaluations being conducted currently. There have been recent discussions and research on implementing training that improves exchanges between calltakers and callers to advance the legitimacy of the system more broadly (see Flippin, Reisig, & Trinkner, 2019;Quattlebaum, Meares, & Tyler, 2018). However, how and whether a procedural justice approach could reduce the criminal justice footprint by improving the system's legitimacy is still unclear.…”

Section: Some Final Thoughtsmentioning

confidence: 99%

Constrained Gatekeepers of the Criminal Justice Footprint: A Systematic Social Observation Study of 9-1-1 Calltakers and Dispatchers

et al. 2020

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This study examines the gatekeeping role that public safety communication specialists (911 calltakers and dispatchers) play in the criminal justice footprint using systematic observations of one of the largest public communication centers in the U.S. Findings indicate that public safety communications professionals can play a significant role in initially shaping the criminal justice footprint, and can help to prevent that footprint from growing. However, organizational constraints, liabilities, and rules, as well as the expectations and beliefs of citizens and activities of police officers, can also inhibit this gatekeeping function. Recent assertions that citizen calls for public safety services might be easily diverted or prevented to reduce this footprint rely on significant changes to several policies, practices, and assumptions that have yet to be easily realized.

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Section: Some Final Thoughtsmentioning

confidence: 99%

Constrained Gatekeepers of the Criminal Justice Footprint: A Systematic Social Observation Study of 9-1-1 Calltakers and Dispatchers

et al. 2020

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show abstract

“…For instance, the intent to comply measure for each vignette may not accurately convey how the respondents would react in a real-life version of the scenario. Nevertheless, recent research suggest it is useful study reported behavioral intentions to cooperate with criminal justice professionals in a variety of contexts (Flippin et al , 2019; Hamm et al , 2019; Reisig et al , 2018). The current study’s measures of fear and anger also do not necessarily fully capture all the dimensions of anxiety or aggression that an individual may feel when dealing with a police officer.…”

Section: Discussionmentioning

confidence: 99%

“…Respondents were presented with two experimental vignettes describing specific interactions with police officers where situational characteristics were randomized. While hypothetical vignettes have drawbacks (see Exum and Bouffard, 2010), several studies have employed vignettes to study intentions to cooperate with criminal justice professionals (Flippin et al , 2019; Hamm et al , 2019; Reisig et al , 2018). To increase verisimilitude and the likelihood of accurate responses, the current study’s vignettes involved common offenses with little social stigma, but which could nevertheless prompt a police encounter.…”

Section: Methodsmentioning

confidence: 99%

The impact of surveillance and procedurally just behavior on civilian affect and responses in hypothetical interactions with police officers

Roche

2019

PIJPSM

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Purpose The purpose of this paper is to investigate the impact of surveillance from civilian smartphones and police body-worn cameras (BWCs), procedurally just tactics, and legal culpability on individuals’ emotional reactions and willingness to comply during police interactions. Design/methodology/approach Data are used from two randomized factorial survey vignette experiments conducted with a national sample of Americans (n=962). Findings The presence of BWCs reduces reported fear in both vignettes, and also reduces reported anger in one vignette. In contrast, the presence of a smartphone is not significantly related to anger or fear. In both vignettes, non-procedurally just treatment increases reported fear and anger, and decreases intent to comply, with reported anger mediating the relationship between non-procedurally just treatment and compliance. Originality/value These findings suggest different forms of surveillance may have distinct effects on citizens’ reported emotional states and behavioral intentions. Further, the results corroborate research on the relationship between procedural justice and affect, and provide evidence procedurally just strategies may decrease crime directly by preemptively dampening non-compliance.

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“…One-way ANOVA tests determined that there were no statistically significant differences between the procedural justice and injustice vignette groups as well as the male and female responding officer groups based on participants' age, race, class standing, prior police contact, and previous victimization. Given that the vignettes were sufficiently balanced across the two experimental conditions (results not shown), the multivariate models presented below did not contain control variables (Flippin et al, 2019).…”

Section: Analytic Planmentioning

confidence: 99%

Who Can You Trust? The Impact of Procedural Justice, Trust, and Police Officer Sex on Women's Sexual Assault Victimization Reporting Likelihood

Stanek

Fox

Telep

et al. 2022

Violence Against Women

Self Cite

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Sexual assaults are underreported to the police, even though this crime affects one in four college women. Using a vignette design, this study fills a gap in the literature by examining the influence of prior police perceptions, procedurally unjust treatment, and the sex of the responding officer on college women's likelihood to report sexual assault. Results indicate positive prior police perceptions significantly increase students’ perceived likelihood to report sexual victimization. Even when controlling for prior perceptions, procedurally unfair treatment significantly decreases the likelihood of future victimization reporting. Responding officer sex does not affect students’ decision to report.

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The effect of procedural injustice during emergency 911 calls: a factorial vignette-based study

Cited by 22 publications

References 12 publications

Constrained Gatekeepers of the Criminal Justice Footprint: A Systematic Social Observation Study of 9-1-1 Calltakers and Dispatchers

Constrained Gatekeepers of the Criminal Justice Footprint: A Systematic Social Observation Study of 9-1-1 Calltakers and Dispatchers

The impact of surveillance and procedurally just behavior on civilian affect and responses in hypothetical interactions with police officers

Who Can You Trust? The Impact of Procedural Justice, Trust, and Police Officer Sex on Women's Sexual Assault Victimization Reporting Likelihood

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