The Effect of Quality Management Practices on Organizational Performance in Jordan: An Empirical Study

Jaafreh, Ali Bakhit; Al-abedallat, Abedalfattah Z.

doi:10.5430/ijfr.v4n1p93

Cited by 48 publications

(58 citation statements)

References 38 publications

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“…Continuous improvement is one of the tactics that companies should adapt to survive in dynamic environment (Getachew et al, 2017). Continuous improvement is a very critical tool in the manufacturing industries today to enhance customer satisfaction, to become the cost leader and also to remain competitive in the global world today (Jaafreh et al, 2012). Since the 1980s there has been an increasing awareness and implementation of world class practices associated with Total Productive Maintenance (TPM), Just in Time (JIT) and Total Quality Management (TQM) .…”

Section: Introductionmentioning

confidence: 99%

An integrated continuous improvement model of TPM, TPS and TQM for boosting profitability of manufacturing industries: An innovative model & guideline

Hailu¹,

Mengstu²,

Hailu³

2018

10.5267/j.msl

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The purpose of this research is to develop an integrated literature based TPM, TPS and TQM model through PDCA cycle, and implementation guideline for the implementation of the model. At this time very few studies are available on this research area, even this research on integrated model of TPM, TPS and TQM practices, and implementation guideline are not corresponding. The methodology to develop the model and the implementation guideline is based on identifying the uniqueness and common practices of TPM, TPS and TQM systems, existing practice of the integration and implementation guideline, identifying the existing gaps on the model and implementation guideline, developing new integrated TPM, TPS and TQM practice model, and implementation guideline. Previous very few studies of uniqueness, common practices and implementation guideline of the three systems are preserved. The findings of this research, an integrated cutting-edge model of TPM, TPS and TQM practices and implementation guidelines are developed. The originality / value of the developed model and implementation guideline enable manufacturing industries continuously to be competitive and profitable.

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Section: Introductionmentioning

confidence: 99%

An integrated continuous improvement model of TPM, TPS and TQM for boosting profitability of manufacturing industries: An innovative model & guideline

Hailu¹,

Mengstu²,

Hailu³

2018

10.5267/j.msl

View full text Add to dashboard Cite

show abstract

“…For example, studies have been carried out in a diverse of economy sectors such as manufacturing (Ul Hassan, Mukhtar, Qureshi, & Sharif, 2012;Rahman & Bullock, 2005), multiple service sectors (Talib, Rahman, & Qureshi, 2013;Lam et al, 2011), telecommunication sector (Iqbal, Nadeem Talib, & Khan, 2012), health care industry (Dilber, Bayyurt, Zaim, & Tarim, 2005;Awuor & Kinuthia, 2013), banking sector (Al-swidi & Mahmoud, 2012;Jaafreh & Al-abedallat, 2012), public sector (Al Dhaafri, Yusoff, & Al Swidi, 2014) and education (Sayeda, Rajendran, & Lokachari, 2010). The increase in attention and interest in TQM strategy is not surprising as it is considered to be a source of competitive advantage for the organizations (Irfan & Kee, 2013).…”

Section: Total Quality Managementmentioning

confidence: 99%

TQM and Performance Linkage in the Microfinance Institutions: The Mediating Role of IT Capability

Homaid¹,

Minai²,

Rahman³

2015

ASS

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The link between Total Quality Management (TQM) and organizational performance measures has become of great interest to both researchers and practitioners alike during the last decade. However, a thorough literature review has revealed such relationship is not being studied in the microfinance institutions and, furthermore, on the effect on Information Technology (IT) capability of such relationship. This paper is written based on a study done to examine the nature of such relationship that revealed the mediating effect of IT capability in the relationship between TQM and the performance of microfinance banks in Yemen. The study was conducted in 2014 using a questionnaire survey covering 78 branch managers. Using Smart Partial Least Squares (PLS), the results provide a significant relationship between TQM and microfinance institutional performance and also a significant mediating effect of IT capability on the relationship. The elements representing the variables under study are presented and some practical suggestions and contributions are highlighted in the conclusion.

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“…In view of that, there is a trend that quality issues are of great importance to win customers and compete better (Patiar et al, 2012), it is apparent in the literature that TQM can be applied in any organization in any sector, including, manufacturing, services and government (Jaafreh & Al-abedallat, 2013). Employing TQM principles and practices can create more satisfied customers, reduce costs, enhance competitiveness and increase productivity.…”

Section: Literature Reviewmentioning

confidence: 99%

“…In addition, organizational performance can be assessed through customer retention, reliability, personalization of services, and creating value for money in the customers' view (Jaafreh & Al-abedallat, 2013). The factors of quality of product, employees, quality of service, customer satisfaction, location and the quality of the infrastructure can be measured and benchmarked against the competitors in order to provide a sustainable competitive advantage (Melia, 2011).…”

Section: Literature Reviewmentioning

confidence: 99%

Competitive Benchmarking Adoption Issues in the Hotel Sector in Petra, Jordan

Twaissi¹,

Alhelalat²

2015

IJMS

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The study's aim was to understand the level of benchmarking adoption, its objectives and limitation among the hotel sector in Petra, Jordan. Through twelve semi-structured interviews with the hotel owners and managers, the study concluded that the hotel sector in Petra adopts the benchmarking concepts moderately. The study also revealed that competitiveness is the most important reason behind the adoption of benchmarking. Hotels benefit from benchmarking in market trends and being competitive. One important result is that the regional political conditions in the Middle East and the consequences of the Arab spring are the most important obstacles that prevent the adoption of benchmarking in the hotel sector in Petra. To the authors' best knowledge, this study unprecedentedly integrates benchmarking using qualitative methods in researching the hotel sector in Petra.

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The Effect of Quality Management Practices on Organizational Performance in Jordan: An Empirical Study

Cited by 48 publications

References 38 publications

An integrated continuous improvement model of TPM, TPS and TQM for boosting profitability of manufacturing industries: An innovative model & guideline

An integrated continuous improvement model of TPM, TPS and TQM for boosting profitability of manufacturing industries: An innovative model & guideline

TQM and Performance Linkage in the Microfinance Institutions: The Mediating Role of IT Capability

Competitive Benchmarking Adoption Issues in the Hotel Sector in Petra, Jordan

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