2021
DOI: 10.31258/jes.5.3.p.448-463
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The Effect of Quality of Education Services on Perceptions of Educational Costs and Student Trust and Their Impact on Student Satisfaction at SMA Negeri Ujungbatu

Abstract: This study aims to analyze the effect of the quality of education services on perceptions of education costs and student confidence and their impact on student satisfaction at SMA Negeri Ujungbatu. The population of this research is the students of Class XI SMA Negeri Ujungbatu as many as 475 students. The study was conducted with a sample of 217 students taken by simple random sampling technique. Data was collected using a questionnaire. The data analysis used in this research is descriptive quantitative and … Show more

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“…The National Education System demands that education reforms in a planned, directed, and sustainable manner so as to guarantee quality improvement and educational efficiency in preparing students to face the challenges of changing lives both locally, nationally, and globally (Sibagariang et al, 2021;Syafriani, 2021). Teachers are an important element in the learning process, and they play a Fiska Wahyuni Siregar, Henny Indrawati, Neni Hermita / Development of Economic Based Generative Learning to Facilitate Students' Concept Understanding Ability role in building human resources in the future (Indrawati, 2013;Naziah et al, 2020).…”
Section: Introductionmentioning
confidence: 99%
“…The National Education System demands that education reforms in a planned, directed, and sustainable manner so as to guarantee quality improvement and educational efficiency in preparing students to face the challenges of changing lives both locally, nationally, and globally (Sibagariang et al, 2021;Syafriani, 2021). Teachers are an important element in the learning process, and they play a Fiska Wahyuni Siregar, Henny Indrawati, Neni Hermita / Development of Economic Based Generative Learning to Facilitate Students' Concept Understanding Ability role in building human resources in the future (Indrawati, 2013;Naziah et al, 2020).…”
Section: Introductionmentioning
confidence: 99%