The Effect of Servant Leadership and Organizational Commitment on Organizational Citizenship Behavior: Job Satisfaction as Mediating Variable

Abstract

The Effect of Servant Leadership and Organizational Commitment on Organizational Citizenship Behavior (OCB) with Job Satisfaction as an Intervening Variable at PT. Karya Semangat Mandiri Padang. This study aims to examine how much influence Servant Leadership and Organizational Commitment to Job Satisfaction and how much influence Servant Leadership, Organizational Commitment and Organizational Citizenship Behavior (OCB) on Job Satisfaction. Methods of data collection through surveys and distributing questionnaires, with a sample of 85 respondents obtained by the Slovin formula in the employee population of PT. Karya Semangat Mandiri Padang. The analysis method used is correlation analysis, multiple linear regression and path analysis using SPSS 16. The results obtained based on the T test (partial test) obtained Servant Leadership and Organizational Commitment parisally have a significant effect on the Organizational Citizenship Behavior (OCB) of PT. Karya Semangat Mandiri. Based on the F test (Simultaneous), it was found that Servant Leadership and Organizational Commitment parisally had a significant effect on job satisfaction of employees of PT. Karya Semangat Mandiri.

Predicting the outcomes of servant leadership in Indonesian Christian higher education: Direct and indirect effects

“…Lastly, indirect-only mediation is found in the role of job satisfaction mediation on servant leadership and organizational citizenship behavior. These findings confirm previous studies (Coetzer et al, 2017; Roza et al, 2021; Ngah et al, 2021).…”

“…Servant leadership that promotes authenticity, humility, integrity, listening, compassion, responsibility, courage, and altruism, can lead to individual satisfaction and behavior change (Coetzer et al, 2017). Roza et al (2021) and Ngah et al (2021) pointed out that job satisfaction mediates the relationship between servant leadership and organizational citizenship behavior.…”

Variable Antecedents of Employee Performance Election Commission Secretariat East Kalimantan Province

“…The OCB of employees as seen from the results of this study include how the work environment is concerned with the interests of others by helping each other when work is not completed, how employees try not to complain, how employees are involved in activities that exist in the organization and care about the continuity of organizational work, and how employees carry out activities in compliance with the rules that exist in the organization, namely the KPU Secretariat of the Province of East Kalimantan. The results of this study are also in line with the results of research by Thao & Kang (2020) which state that servant leadership is positively related to OCB and research by Roza et al (2021). So it can be said that employees of serving leaders are more likely to carry out positive behavior towards the organization in line with the leadership style that is consistently applied at the KPU Secretariat of the Province of East Kalimantan.…”

The Effect of Servant Leadership and Authentic Leadership on Employee Performance: The Mediating Role of Organizational Citizenship Behavior (OCB)

“…This finding is in compliance with (Trong Tuan, 2017) who confirmed that SL influenced significantly on the OCB. In addition, Roza et al (2021) revealed that SL has a significant influence on OCB. Moreover, (Dulebohn et al, 2012) confirmed that the opinion that leaders behavior directly give an effect on OCB is an old leadership model.…”