The Effect of Service Quality and Facilities on Patient Satisfaction (Study at the Tanah Sepenggal Health Center in Bungo District)

Abstract

This study was to examine and explain the effect of service quality and facilities on patient satisfaction in the Tanah Sepenggal Community Health Center in Bungo Regency, Jambi Province. The research method used is cross-sectional. The study population was all patients while the sample was 120 respondents but 98 respondents could be tested because there were 22 instruments that were not filled in completely so they were not included in the analysis. The sampling technique uses confinance sampling. The data analysis method uses multiple linear regressions with the help of the IBM SPSS Statistics version 20 of the software.The statistical test results partially service quality variables consisting of tangible (X1), reliability (X2) responsiveness (X3) assurance (X4) empathy (X5) have no significant effect on patient satisfaction and facilities (X6) have a significant positive effect on patient satisfaction. Statistical test results simultaneously have a positive and significant effect on patient satisfaction.

The Effect of Health Center Facilities on Patient Satisfaction in Ambulantory Installations

“…Sometimes the visits are many and sometimes few. Other studies that support the results of this study include: Adiyanto 1 , Putri, Ngaliman and Satriawan 2 , Suparwo 9 , Tarjo22 , Sie and Bernarto 23 , Novaliana et al24 .Physical facilities have an impact on patients. As per the general hospital context, patients face several problems regarding physical infrastructure, such as cleaning, poor ventilation problems, lack of proper seating, and poor bed conditions, and poor restroom conditions25 .…”

Measuring Tourist Satisfaction with Route Analysis as a Business Advantage

“…In addition, tourism service providers must be able to provide comfort to those who come to create satisfaction in themselves. The results of the study (Tarjo, 2020) state that it is expected that tourism service providers must be able to provide satisfaction for visitors who come. The majority of tourists' natural attractions are influenced by the park and the climate of the tourist destination to be visited (Jayaprakash & Mythili, 2017).…”

“…Facilities have a significant effect on tourist satisfaction, this can be seen from the results of the CR value of 2.055 > 1.96 and the p-value of 0.040 < 0.50. The results of the study (Tarjo, 2020) state that it is hoped that tourism service providers must be able to The Effect Of Good Corporate Governance ….. 275 provide satisfaction for visitors who come, one of which can be done by completing various main facilities, supporting facilities, and supporting facilities. emphasized that the majority of tourists' natural attractions are influenced by the park and the climate of the tourist destination to be visited (Jayaprakash & Mythili, 2017).…”

Pengaruh Produk, Harga, Promosi Terhadap Minat Beli Konsumen Di Freshmart Superstore Bahu Manado Terkait Penerapan Protokol Kesehatan Dalam Pencegahan Covid19 (Studi Pada Konsumen Freshmart Superstore Bahu Manado)

“…Hasil penelitian ini bahwa secara langsung e-WOM memiliki pengaruh signifikan terhadap citra merek, dan citra merek berpengaruh signifikan terhadap minat belanja. Tarjo (2020). Secara simultan variabel produk, harga, promosi dan lokasi secara bersama-sama mempengaruhi minat beli Fhitung > Ftabel dan sig 0,011 < 0,05 Kesimpulan H5 diterima.…”