The Effect of Social Influence and Facilitating
Conditions on E-Government Acceptance
From the Individual Employees’ Perspective

Alraja, Mansour Naser

doi:10.17512/pjms.2016.14.2.02

Cited by 49 publications

(40 citation statements)

References 28 publications

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“…These indicate the positive influence of social influence on behavioural intention. Similar finding was reported for the adoption of electronic government in Oman [70]. Family, peers and friends exerted pressures on the individual to use e-government.…”

Section: H4: Social Influence Positively Affects the Continued Use Ofsupporting

confidence: 82%

Predicting E-Government Use in Mauritius: Non-Parametric Procedures

2019

IJRTE

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This study changes the way in which research has so far been conducted on assessing the extent to which the UTAUT model predicts the use of e-government. It also contributes to the theoretical framework by adding up a trust component to forecast behavioural intention. This study adds other factors to the theoretical model such as frequency of use, sector of occupation, education and urbanisation. Instead of merely summing up Likert-type items, this research identifies those individual factors behind all UTAUT components and Trust dimension that predict the use of the Mauritian government website both in the short and long run under the non-parametric approach. Mann-Whitney U tests, Kruskal-Wallis H tests, Bonferroni correction and Jonckheere-Terpstra testsare used throughout the analysis. Data were randomly collected through questionnaires across 221 citizens who use the government website in Mauritius. Factors such as adequate knowledge, self-confidence, convenience of use, support at work, influential people, opinions of valued people, recommendations by important people to use the e-portal, improved job performance, ability to complete task online, having useful and required information online, ease of finding information, trust in government departments and website, online security and non-disclosure of personal details to third party affect a citizen’s intention to continue to use e-government portal in the future. In addition to these factors, having a computer or laptop, and cheap internet subscription affect short term behavioural intention but not long term behavioural intention. The reverse applies for updated information, easy to understand and use, maintain confidentiality, the enactment of laws against cybercrimes and seen as competent by colleagues. Results are significant at 0.1%, 1% and 5% level. Frequency of use and sector of occupation play key roles in influencing a citizen’s desire to use government websites across all UTAUT and Trust components. Urbanisation however does not affect e-government use at all. This study enables policymakers and government website administrators to tackle those aspects that may favourably mould citizens’ perceptions towards the government website. It will thus enhance e-government practice in Mauritius.

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Section: H4: Social Influence Positively Affects the Continued Use Ofsupporting

confidence: 82%

Predicting E-Government Use in Mauritius: Non-Parametric Procedures

2019

IJRTE

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“…According to the author: "even a committee meeting can be held either on a train with mobile devices" [12] (p. 73). However, Alraja [24] (with no clarification of what may be the reason: age, experience, organizational culture, etc.) opposes that social influence from the family, friends, partners, etc.…”

Section: Mobile Government For More Effective E-governmentmentioning

confidence: 99%

Upstream Social Marketing for Implementing Mobile Government

2019

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This article analyses the main aspects of upstream social marketing for the implementation of mobile government (MGov). The methodology of current research is based on the systematic literature review in the fields of MGov and social marketing. According to our findings, most researchers investigated MGov from the side of citizens (consumers) and emphasised the benefits to them while changing their attitudes and behaviours in employing mobile applications. However, as there is a lack of research from the side of governmental bodies, in this paper we were looking for new meanings, attitudes and values from their perspective. Limitations of employment of MGov occur due knowledge gap among decision makers and public policy formers (upstream audience). Therefore, we argue that upstream social marketing for the upstream audience would bring success in faster MGov implementation. Specific social marketing would be mostly valuable on the municipal level that is the closest substance to the society. Thus, in our paper, we emphasise the benefit of the MGov for the local upstream audience and propose possible external marketers as well as the motivating theses based on the 7P of marketing mix (consisting of seven P elements: Product, Price, Place or physical evidence, Promotion, Participants or people, Processes, Political power) for the successful MGov on municipal level. Evolution of mobile technologies influences all public areas in both developing and developed countries. Rapid changes in marketing of mobile technologies have turned to the creation of new abilities in both e-government and e-participation. Connectivity of mobile phone and internet has developed the phenomenon of m-government that fostered transformation of public services [1]. Goyal and Purohit [1], Trimi and Sheng [2], Almarashdeh and Alsmadi [3], Mpinganjira [4] revealed many advantages of mobile government (later in this paper-MGov) such as better and faster availability, more personalization and democracy, real in time dialog, cost effectiveness and simplicity, corruption prevention, emergency response, efficiency, etc.MGov influences improvement of e-government and requires some specific adaptation or rebuilding to mobile applications such as website design, layout, content, etc. The mobile communication is used as a complementary perspective to explain user acceptance of MGov services [5].MGov user base is comprised of all classes of people as it requires little technological knowledge [6]. MGov creates and/or extents the ability for remote citizens to accept public services and public information, as well as functioning to solve their everyday life problems within their municipality or even nationally. New mobile applications lead public servants as well as citizens to learn and innovate in order to participate in a public life.

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“…[20] Slovenia the technology used was e-recovery information system; employing structural equation model. [21] Oman the technology used was not clearly stated; employing multilinear regression. [22] Taiwan the technology used was egovernment learning; employing structural equation model.…”

Section: B Unified Theory Of Acceptance Use Of Technologymentioning

confidence: 99%

“…Hence, this construct was removed from the final model. [21] used UTAUT to understand the e-government acceptance from the employee perspective. This study only used 2 constructs, social influence and facilitating condition, from the original UTAUT.…”

Section: B Unified Theory Of Acceptance Use Of Technologymentioning

confidence: 99%

Civil Servant’s E-Government Adoption Levels: Are age and context matters?

Sudirman¹,

Aisha²,

Monang³

et al. 2019

EECSI

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This study examines the differences of e-government adoption by civil servants among age groups and between mandatory and voluntary context using UTAUT model. It used a non-probability sampling technique and an online survey to collect the data. A one-way ANOVA using SPSS was conducted to analyze the data. The study finds that most employees have the highest positive adoption levels in effort expectancy. Furthermore, there are significant mean differences between employee's age group of performance expectancy for mandatory system and facilitating conditions for voluntary system. However, there is no statistically different on civil servant's adoption level between mandatory and voluntary context.

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The Effect of Social Influence and Facilitating Conditions on E-Government Acceptance From the Individual Employees’ Perspective

Cited by 49 publications

References 28 publications

Predicting E-Government Use in Mauritius: Non-Parametric Procedures

Predicting E-Government Use in Mauritius: Non-Parametric Procedures

Upstream Social Marketing for Implementing Mobile Government

Civil Servant’s E-Government Adoption Levels: Are age and context matters?

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