The Effect of Sociodemographic Factors on the Patient Satisfaction with Health Care System

Djordjević, Ivana; Vasiljević, Dragan

doi:10.1515/sjecr-2017-0042

Cited by 13 publications

(11 citation statements)

References 19 publications

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“…The present study showed that married patients were most satisfied though not significant ( x  = 3.09, p < 0.05). Which is in agreement with findings of Sharifi, et al, (2012); Odetola (2015), Djordjevic and Vasiljevic, (2017); Karaca and Durna, (2019);and Okeke, et al, (2019); who reported more satisfaction among married people. While Garba et al, (2018) and Devi, et al (2020) found marital status not significantly associated with satisfaction status.…”

Section: Association Of Patients' Satisfaction and Socio-demographic supporting

confidence: 92%

Sociodemographic Determinants of Patients’ Satisfaction with the Quality of Care in the General Hospitals in Ebonyi State, Nigeria

Umoke¹,

Umoke²,

Eyo³

et al. 2020

GJHS

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INTRODUCTION: The purpose of the study was to assess sociodemographic determinants of patients' satisfaction with the quality of care in the General Hospitals in Ebonyi State. Four hypotheses were formulated for the study. Demographic characteristics of age, level of education, marital status, and income level on patients' satisfaction were ascertained. METHODS: A cross-sectional survey research design was used for the study. The population of the study comprised 1, 363, 633 (18 years and above) who attended general out-patient clinics in the General Hospitals using a sample of 400. Data were analyzed using mean ( ), t-test, and analysis of variance (ANOVA) were used to answer the hypothesis at 0.05 level of significance. The SPSS version 20 was employed for the analysis. RESULTS: Findings showed that patients who were 40–60 years ( = 2.96), had tertiary education ( = 2.97), earned income of N40, 000 – N59, 000 ( = 2.96) and were married ( = 3.09) were most satisfied. Besides, age, marital status, and income were not significantly associated (p>0.05) with patients’ satisfaction while the level of education was significant (p<0.05). CONCLUSION: The study revealed that older age, more educated, middle-class income earners, being married were more satisfied with the quality of care received. Efforts should be made by Health workers to ensure that all patients are satisfied irrespective of their demographic characteristics.

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Section: Association Of Patients' Satisfaction and Socio-demographic supporting

confidence: 92%

Sociodemographic Determinants of Patients’ Satisfaction with the Quality of Care in the General Hospitals in Ebonyi State, Nigeria

Umoke¹,

Umoke²,

Eyo³

et al. 2020

GJHS

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show abstract

“…The association between religious belief of an individual and her satisfaction with healthcare has been documented in previous studies. 23,24 Unlike that by Osiya et al, 23 women who were Christians were over 16 times more likely than the Moslems to be satisfied with the antenatal services received. A possible reason for this finding may be because the facilities studied were Christian missions with more inclinations towards Christian practices.…”

Section: Discussionmentioning

confidence: 82%

Women’s perception and satisfaction with the quality of antenatal care services in mission hospitals in Benin City, Nigeria

Okoror¹,

Enabudoso

Okoroh

2020

Pyramid J Med

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Despite the vital role and availability of antenatal care, only a small proportion of Nigerian women utilise it. Women’s perception and satisfaction with antenatal care is believed to improve health outcomes, continuity of care, adherence to treatment, and the relationship with the provider. The aim is to ascertain the women’s perception and satisfaction with the quality of ANC services in mission hospitals in Benin City, Nigeria. This cross-sectional descriptive study was carried out among 405 pregnant women in their third trimester. Data collection was with a pretested interviewer-administered questionnaire and analysis with IBM SPSS Statistics version 21.0. Statistical significance was taken as P value <0.05. The women’s perception of doctors and nurses was good for all domains assessed. Their satisfaction was highest for cleanliness of the facility 336 (83.0%) and lowest for amount paid for delivery services 168 (41.5%). The overall satisfaction for services received was high 337 (83.2%). The religion of the respondents, gestational age at ANC booking, payment for booking, the delivery fee and availability of requisite resources to cater for the women showed statistically significance with the overall satisfaction. However, only religion (AOR = 17.450, 95% CI = 3.364-90.508) and availability of requisite resources (AOR = 4.629, 95% CI = 2.426-8.832) independently influenced their satisfaction. This study showed a high level of satisfaction with the services rendered. However, making services more affordable as well as improving their quality through investment in both human and material resources to deliver essential care to all clients will drive better satisfaction among them.

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“…The relationship between satisfaction and socio-demographic/economic factors was reported by other studies elsewere. 36,37 The study finding also indicated a significant association between service characteristics (length of waiting time to see a provider) and women's satisfaction with screening services. Women who perceived waiting time as "medium" were nearly three times more likely to be satisfied than women who perceived waiting time as "long".…”

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confidence: 75%

Women’s Satisfaction with Cervical Cancer Screening Services and Associated Factors in Maternal Health Clinics of Jimma Town Public Health Facilities, Southwest Ethiopia

Atnafu

Daka

Debela

et al. 2021

CMAR

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Background: Despite the existence of proven interventions for cervical cancer, low coverage and uptake of existing screening and treatment services remains the main challenge to prevention and control of cervical cancer in developing countries. This study aimed to assess women's satisfaction with cervical cancer screening services and factors associated with it in public health facilities of Jimma town, Southwest Ethiopia. Methods: A facility-based cross-sectional study was conducted from March 20 to May 20, 2020. All women aged between 30 and 49 years who visited health facilities during the data collection period were interviewed consecutively. Composite variables were computed from existing data for satisfaction, knowledge, and attitude. A 95% confidence interval was constructed for all outcome variables and multivariate logistic regression was used to identify predictors of satisfaction. Results: Out of 205 interviewed women, 41% (95% CI: 34-47) were satisfied with cervical cancer screening services. One-hundred and seventeen (57%, 95% CI: 50-64) women had good comprehensive knowledge of cervical cancer screening and 121 (59%, 95% CI: 52-66) had favorable attitude. Satisfaction with cervical cancer screening service was statistically associated with occupational status, religion, perceived length of waiting time to see a provider, and knowledge of cervical cancer. Conclusion: Satisfaction with cervical cancer screening services was low in public health facilities of Jimma town. Slightly more than half of women had good knowledge and favorable attitude regarding cervical cancer screening. Among the clinical factors, only perceived length of waiting time to see a provider and women's knowledge of cervical cancer were statistically associated with satisfaction with screening services. Therefore, efforts should be made to improve level of satisfaction, knowledge and attitude of women toward cervical cancer and screening services.

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The Effect of Sociodemographic Factors on the Patient Satisfaction with Health Care System

Cited by 13 publications

References 19 publications

Sociodemographic Determinants of Patients’ Satisfaction with the Quality of Care in the General Hospitals in Ebonyi State, Nigeria

Sociodemographic Determinants of Patients’ Satisfaction with the Quality of Care in the General Hospitals in Ebonyi State, Nigeria

Women’s perception and satisfaction with the quality of antenatal care services in mission hospitals in Benin City, Nigeria

Women’s Satisfaction with Cervical Cancer Screening Services and Associated Factors in Maternal Health Clinics of Jimma Town Public Health Facilities, Southwest Ethiopia

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