“…Social media is the means that generated the consumer, and represents a diverse source of information on the Internet, which is used by consumers to inform each other about the products, the brand, the services and the problems they face, as social media includes several types of information exchange on the Internet, and this includes networks Social media such as Facebook, MySpace, Friendster, and blogging sites such as Twitter) (Al-Nawafah et al, 2022;Al-Abbadi et al, 2022;Mohammad et al, 2022;Acar, 2019).The term "social media" refers to a collection of web-based programs built on the philosophical and technological underpinnings of Web 2.0 that enable the production and exchange of user-generated content, the exchange of content, and the capacity for interaction with other users and supporters of brands. ; makes it an ideal management in media marketing and consumer engagement as a tool for enabling decision-making and obtaining reliable information (Khalayleh & Al-Hawary, 2022;Altarifi et al, 2015;Koshy, 2013).…”