The Effect of the COVID-19 Pandemic and Utaut2 in Adopting Mobile Banking at Jakarta

Pasaribu, Popy Novita

doi:10.32832/jm-uika.v13i1.4792

Cited by 4 publications

(13 citation statements)

References 7 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The result indicates that user expectations do not influence the intention of using the application. It is appropriate with earlier research, where the expectancy of performance did not affect the intention to adopt applications of mobile banking (Pasaribu, 2021(Pasaribu, , 2022Pasaribu & Rabbani, 2022).…”

Section: The Impact Of User Expectation On User Satisfactionmentioning

confidence: 92%

Social Health Insurance Administration Body Participants’ Satisfaction on Decision to Use Mobile Application

Ridiarsih,

Nugroho,

Ahsani

et al. 2024

RISET

View full text Add to dashboard Cite

Mobile JKN is an application developed by Social Health Insurance Administration Body to provide easy access to information about the National Healthcare Insurance Program (JKN Program). The number of participants in the Social Security Agency on Health (BPJS Health) has almost reached 250 million people. The government must manage public services so Social Security Agency on Health participants can access health facilities conveniently. The study aims to analyze the Social Security Agency on Health participants’ satisfaction with the decision to use the Mobile JKN application using the Expectancy Disconfirmation Model (EDM). EDM described how perceived expectations and performance influence public satisfaction. The study method is quantitative, with the study unit being Social Security Agency on Health participants and locus in Bogor. Structural Equation Modeling (SEM), a multivariate data analysis technique, was used in this study to examine the data and assess the intricate relationships between the constructs and indicators. The data processing technique uses SmartPLS. The finding shows that using the mobile JKN application has positively impacted user satisfaction. The Social Security Agency on Health participants were satisfied after utilizing the Mobile JKN application to access healthcare services.

show abstract

Section: The Impact Of User Expectation On User Satisfactionmentioning

confidence: 92%

Social Health Insurance Administration Body Participants’ Satisfaction on Decision to Use Mobile Application

Ridiarsih,

Nugroho,

Ahsani

et al. 2024

RISET

View full text Add to dashboard Cite

show abstract

“…UTAUT2 is an expansion of UTAUT by adding 3 key constructs to adopt the technology namely hedonic motivation, price value and habit. Several previous studies stated that there was a significant influence of three key constructs on the intention to adopt m-banking, including research by Alalwan et al (2017), Abdullah et al (2019), andPasaribu (2022). The following are the variables contained in UTAUT2 by Venkatesh et al (2012), namely; performance expectancy, effort expectancy, social influence, facilitating conditions, hedonic motivation, price value, habit, behavioral intention, and use behavior.…”

Section: Literature Reviewmentioning

confidence: 99%

“…This research is a development from previous researchers who examined the influence of the pandemic and UTAUT2 on adopting m-banking in the Jakarta area by Pasaribu (2022). The difference between this study and previous researchers is that they added trust and security variables.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Loyalty in the post-pandemic landscape: Unraveling how behavioral intentions shape m-banking loyalty

Ikhlash,

Huwaida,

Asmu'i

2023

JCA

View full text Add to dashboard Cite

Many activities have switched to online, carrying out remote activities due to the pandemic that has hit worldwide and requires staying home to avoid physical contact with other people. One of the activities carried out to reduce physical contact is transacting online using m-banking. This study aims to empirically test the effect of behavioral intention on use behavior. This study was limited to testing the effect of performance expectancy, effort expectancy, social influence, facilitating conditions, hedonic motivation, price value, habit, trust, and security on behavior intention and intention to use behavior in students. This study applied a quantitative approach, and there were 100 respondents. The sampling technique used a purposive sampling method. Data collection was carried out by distributing questionnaires, and then the data was processed using SmartPLS version 4.0 to carry out instrument and hypothesis testing. The results of the study explained that habit and security had a positive influence on behavioral intention, and behavioral intention had a positive influence on use behavior.

show abstract

“…These changes are challenges for Human Resources (HR) managers to find out how to adapt and make work still effective and efficient (Agustino, situation. The growth of this technology has encouraged all components of the institution to adapt quickly (Pasaribu, 2022). Certainly, it should be understood comprehensively by all resources in the organization, namely management and employees.…”

Section: Introductionmentioning

confidence: 99%

Adaptation of the State University-Legal Entity’s Employees on Work Pattern Changes During Covid-19 Pandemic

Heryanto¹,

Wang²,

Sjafri³

2022

JEBIK

View full text Add to dashboard Cite

The COVID-19 pandemic phenomenon is causing increased stimulus to digital acceleration, and organizational work patterns change, thus creating a new work way for X University employees. Human resources management should keep on striving to retain employees as an essential asset. The purpose of this research is to analyze supporting factors and strategize to improve the adaptability of the education supporting staff of X University in changing situations as a result of the COVID-19 pandemic. The number of respondents who filled in the online questionnaire and were selected by using a purposive sampling method was 297 respondents. The data analysis tool used in this study is Structural Equation Modeling-Partial Least Square (SEM-PLS). The research found that engaging leadership, human resources management practice and job demands had no direct effect on work engagement. Job resources and personal resources had a direct effect on work engagement. Engaging leadership, human resources management practice, job demands, and job resources had no direct effect on performance. Personal resources and work engagement had a direct effect on performance. Work engagement was able to become a mediator for job resources and personal resources towards performance.

show abstract

The Effect of the COVID-19 Pandemic and Utaut2 in Adopting Mobile Banking at Jakarta

Cited by 4 publications

References 7 publications

Social Health Insurance Administration Body Participants’ Satisfaction on Decision to Use Mobile Application

Social Health Insurance Administration Body Participants’ Satisfaction on Decision to Use Mobile Application

Loyalty in the post-pandemic landscape: Unraveling how behavioral intentions shape m-banking loyalty

Adaptation of the State University-Legal Entity’s Employees on Work Pattern Changes During Covid-19 Pandemic

Contact Info

Product

Resources

About