“…Internationally, a prominent example of change driven by individuals is seen in the TCAB initiative in the USA, which seeks to impact upon patient care by encouraging effectiveness, efficiency, transformational leadership and teamwork (Robert Wood Johnson Foundation, ). Evaluation revealed improvements in patient safety (Robert Wood Johnson Foundation, ) and improvements in communication, not only between healthcare professionals themselves but also in their interactions with patients (Lavoie‐Tremblay et al., ). Securing the necessary resources, including staffing, and adequate preplanning were seen as critical factors in the potential success of such initiatives (Osman & Nolan, ).…”