The Effect of User Experience on the Quality of User Interface Design in Healthcare

Alzahrani, Hanaa; Alnanih, Reem

doi:10.1007/978-3-030-36368-0_4

Cited by 2 publications

(6 citation statements)

References 24 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Given that these periods relate to once-daily actions, it may be appropriate to expect a shorter period with increased frequency [14]. An easy to use UI is important for ensuring that people engage with devices and benefit from their use [18]. This can be achieved by using correct mental models, affordances, signifiers and natural mappings [19].…”

Section: Discussionmentioning

confidence: 99%

“…The Nursing and Midwifery Council registry data [23], on the profile of its members, were also consulted to help define the user group; however, this did not include data from private organizations, midwives and nursing associates. The persona was created using recommendations made by Van Boeijen et al [24] and based on the personas used by Alzahrani and Alnanih [18]. Before choosing appropriate method(s) for investigating the problems experienced by nurses, the first author viewed and analyzed the documentary "The Big Hospital Experiment" [21], which details the testing of a volunteer healthcare assistant program, covering many of the usual duties that nurses undertake.…”

Section: Methodsmentioning

confidence: 99%

“…The Nursing and Midwifery Council registry data [23], on the profile of its members, were also consulted to help define the user group; however, this did not include data from private organizations, midwives and nursing associates. The persona was created using recommendations made by Van Boeijen et al [24] and based on the personas used by Alzahrani and Alnanih [18]. Then, the analyzed notes were organized into a list of summative points that were aligned to research findings to formulate questions that could be answered through interview and observations of nurses at the collaborating NHS trust, confirming that the appropriate methods were selected.…”

Section: Methodsmentioning

confidence: 99%

“…Alzahrani and Alnanih [18] discussed the effects of the user experience approach on user interface design quality, with specific reference to the use of personas to characterize different user group requirements in healthcare scenarios. It was found that different personas highlighted different priorities when making design decisions and that it was essential to be aware of existing user behaviors.…”

Section: User Interface Designmentioning

confidence: 99%

See 3 more Smart Citations

A Behavioral Change Intervention System to Support the Hydration Habits of Nurses in Hospital Wards

Purvis

2020

Sustainability

View full text Add to dashboard Cite

This paper reports on the design and development of a Behavior Change Intervention (BCI) device and service provision aimed at supporting the personal hydration habits of the UK’s National Health Service (NHS) ward-based nurses. A conceptual solution is proposed that has been developed using an iterative design process, following an adapted version of the double-diamond approach, over a seven-month time period from 11 October 2019–13 May 2020. The research was completed in collaboration with the Guy’s and St Thomas’ NHS Foundation Trust, United Kingdom. A thematic review of related literature was completed to identify key research questions. Consultation with a senior long-serving NHS nurse and a real-time observation study was completed in an NHS ward to answer these questions within the research scope. Collected data were analyzed and insights into the behaviors of nurses and the contextual factors influencing them were provided. Reusable BCI devices and a habit formation program, incorporating a smart fob watch and water station, are proposed inside of a cradle-to-cradle system. Finally, the parameters of the developed solution are defined, and the device and user experience are visualized using computer renders and storyboards. Aspects of the device functionality and feasibility have been proven and visualized using graphic devices, and their use for data collection to inform healthcare management and improvements is discussed.

show abstract

Section: Discussionmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

“…The Nursing and Midwifery Council registry data [23], on the profile of its members, were also consulted to help define the user group; however, this did not include data from private organizations, midwives and nursing associates. The persona was created using recommendations made by Van Boeijen et al [24] and based on the personas used by Alzahrani and Alnanih [18]. Then, the analyzed notes were organized into a list of summative points that were aligned to research findings to formulate questions that could be answered through interview and observations of nurses at the collaborating NHS trust, confirming that the appropriate methods were selected.…”

Section: Methodsmentioning

confidence: 99%

Section: User Interface Designmentioning

confidence: 99%

See 2 more Smart Citations

A Behavioral Change Intervention System to Support the Hydration Habits of Nurses in Hospital Wards

Purvis

2020

Sustainability

View full text Add to dashboard Cite

show abstract

“…Taking healthcare user experience (UX) into account in the creation of software systems can provide substantial benefits for the creation of successful healthcare systems, and also improve user overall well-being. However, designers must be familiar with medical expressions and understand human cognition [5].…”

Section: Introductionmentioning

confidence: 99%

A Design Study to Improve user Experience of a Procedure Booking Software in Healthcare

Alzahrani¹,

Alnanih²

2020

IJACSA

View full text Add to dashboard Cite

In the era of technology-driven healthcare delivery and the proliferation of e-health systems, procedure booking software is becoming common. Procedure booking software (PBS) affects healthcare delivery by improving health care efficiency and outcomes, while cutting costs. Therefore, poor software design for PBS, especially if it is designed for important and critical appointments such as cardiac catheterization operations, creates stress for physicians and may result in their rejection of this technology. Moreover, if the system design forces them to spend more time documenting health information, physicians would then tend to prefer face-to-face interaction with patients. Software with poor usability increases the workload of physicians thus reducing system efficiency. So designing a useful and effective web user interface for such software is an essential requirement for health websites. The aim of this paper is to design and develop a PBS as a case study using the health systems design (HSD) tool. HSD is a validated design tool for creating PBS based on physician behavior and persona. The applicability of a PBS design is explored by physicians evaluated. The PBS design was evaluated in terms of objective and subjective characteristics and user experience attributes. Test participants were divided into two groups: specialists and fellows. The results show that there was no significant difference between participants in either group. All were able to complete the tasks successfully with a minimum amount of time, clicks, and errors indicating that the effectiveness, efficiency and cognitive load were similar for all participants. User satisfaction yielded a score of 86 on the System Usability Scale (SUS), putting it in the A Grade. Also, user experience attributes demonstrated that participants were satisfied using the proposed design system.

show abstract

The Effect of User Experience on the Quality of User Interface Design in Healthcare

Cited by 2 publications

References 24 publications

A Behavioral Change Intervention System to Support the Hydration Habits of Nurses in Hospital Wards

A Behavioral Change Intervention System to Support the Hydration Habits of Nurses in Hospital Wards

A Design Study to Improve user Experience of a Procedure Booking Software in Healthcare

Contact Info

Product

Resources

About