The Effect of User Participation and Immersion on Satisfaction in Online Art Exhibition Services

Shin, Won Chul; Yun, Jaeyoung

doi:10.15187/adr.2023.02.36.1.247

Cited by 1 publication

(1 citation statement)

References 5 publications

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“…Cianjur Regency Regional Library is an institution engaged in information service provider activities for the community as library users so user satisfaction needs to be a concern among library managers. Its existence is needed by the academic community, especially students who need information to support the lecture process, one important aspect that needs to be considered is the problem of user satisfaction (Shin et al, 2023).…”

Section: Hypothesis Developmentmentioning

confidence: 99%

The Effect of Digitizing Library Services and Facilities on User Satisfaction

Mutawali,

Alamsyah,

Saputra

2023

IJEC

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Digitization of library services and facilities is a factor that can increase user satisfaction. The purpose of this study is to determine the effect of digitization of library services and facilities on user satisfaction. This research data is from users at the Regional Library of Cianjur Regency with a population of 1,000. The sampling technique in this study used a sample size web.raosoft.com with an error rate of 5% so that a sample of 287 respondents was obtained. Disseminating questionnaires is a method of data collection. This study used multiple linear regression analysis as its analysis method. The results showed that the digitalization of library services and facilities had a positive effect on user satisfaction, and the effect was 38.8% while 61.2% was influenced by other variables. The variable that has a dominant influence is library facilities, with an influence of 16%. The contribution of this study is to expand marketing management literature related to the digitization of library services and facilities in the context of organizations.

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Section: Hypothesis Developmentmentioning

confidence: 99%