The effect of web interface features on consumer online purchase intentions

Hausman, Angela; Siekpe, Jeffrey Sam

doi:10.1016/j.jbusres.2008.01.018

Cited by 775 publications

(495 citation statements)

References 40 publications

Supporting

Mentioning

442

Contrasting

Unclassified

Order By: Relevance

“…This finding is consistent with many past marketing studies that have examined the link between satisfaction and purchase intention for various contexts (e.g. Hausman and Siekpe, 2009;Fiore, Jin and Kim, 2005;Fiore, Kim and Lee, 2005 in online environments). Overall, the findings confirm the role of simulation in encouraging users to engage more with products and services in virtual environments and to improve their experience (e.g.…”

Section: Discussionsupporting

confidence: 91%

See 1 more Smart Citation

To immerse or not? Experimenting with two virtual retail environments

Papagiannidis

Pantano

See-To

et al. 2017

ITP

123

View full text Add to dashboard Cite

If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.*Related content and download information correct at time of download. Charles DennisThe Business School, Middlesex University, London, UK, and Michael BourlakisCranfield School of Management, Cranfield University, Cranfield, UK Abstract Purpose -The purpose of this paper is to examine the determinants of users' simulated experience in a virtual store and to show the subsequent impact of that experience on engagement. The outcome of that engagement is examined in relation to enjoyment, satisfaction and purchase intentions. Design/methodology/approach -The method comprised an experiment comparing users' perceptions of a standard 2D online clothing store with an enhanced, immersive one that aimed to provide shopping value approaching that of a traditional store by using a 3D experience where participants wore special glasses and a data glove. Findings -Results demonstrate the major role of telepresence components in simulated experience and the critical role of that experience, along with hedonic and utilitarian values, in engagement. Purchase intention is influenced by satisfaction, which is in turn influenced by enjoyment and engagement. Engagement in turn is influenced by utilitarian and hedonic value and the experience of product simulation or telepresence, which is composed of control, colour and graphics vividness, and 3D authenticity. In the immersive, 3D environment, experience is more associated with engagement and enjoyment, leading to greater purchase intention. The immersive, 3D environment, thus, has the potential to rival traditional shopping in terms of experience, resulting in higher sales for retailers and satisfaction for consumers. Originality/value -This work has evaluated a robust model of purchase intention and demonstrated it to hold not only in a 3D environment on a conventional computer platform, but also in an immersive one, where participants wear special glasses and a data glove. Keywords Simulation, Online shopping, E-commerce (B2B/B2C/B2G/G2C), Virtual world The current issue and full text archive of this journal is available on Emerald Insight at: www.emeraldinsight.com/0959-3845.htm 1. Introduction Traditional store retailers have long used retail "atmos...

show abstract

Section: Discussionsupporting

confidence: 91%

“…Several studies investigating both online and offline retail settings reveal the strong causal relationship between consumer satisfaction (and experience) and the subsequent purchase intention (e.g. Cronin et al, 2000;Yang and Wu, 2009;Hausman and Siekpe, 2009). The proposed relationships are illustrated schematically in Figure 1.…”

mentioning

confidence: 99%

To immerse or not? Experimenting with two virtual retail environments

Papagiannidis

Pantano

See-To

et al. 2017

ITP

123

View full text Add to dashboard Cite

show abstract

“…Key interactivity theories (e.g., telepresence) identify the structure of the media (e.g., Web sites) as a critical contributor to the capability to interact (Hausman and Siekpe 2009;Song and Zinkhan, 2008). Structural properties such as informativeness (content richness, information accessibility) or navigatability (speedy search) are critical for Web site evaluations (Chen and Wells, 1999).…”

Section: What Drives Reciprocating Behaviors?mentioning

confidence: 99%

Understanding consumer-to-consumer interactions in virtual communities: The salience of reciprocity

Chan

2010

Journal of Business Research

308

256

View full text Add to dashboard Cite

Virtual communities (VCs) represent popular social environments in which people interact by exchanging resources such as information, ideas, and advice about their common interests. Existing research lacks an explication of why people help others in VCs and how such voluntary behaviors drive subsequent attitudes (VC commitment) and behavioral intentions (online coshopping). This article adopts resource exchange theory to examine how two routes of interactivity (structural vs. experiential) influence reciprocity and affect commitment and coshopping. Using a netnography study and an online survey, the authors confirm the significant effects of structural and experiential routes of interactivity on reciprocity. Reciprocity has critical effects on social system maintenance by enhancing commitment to the community and intention to coshop. The results also identify partially mediated relationships among various variables, which suggest that the effects of the experiential route on VC commitment and coshopping operate partly through reciprocity.

show abstract

“…In the technology acceptance domain, some researchers emphasize the relationship between attitude and intentions (e.g., Hausman and Siekpe, 2008), whereas others argue its unimportance (e.g., Venkatesh et al, 2003), suggesting that IS usage decisions might be dominated by cognitive beliefs, such as perceived usefulness, rather than affect, such as attitude. Yang and Yoo (2004) argue that researchers fail to distinguish between the two types of attitudes, where the potentially significant influence of cognition attitude gets offset by the insignificant influence of affect attitude.…”

Section: Technology Acceptance Modelmentioning

confidence: 99%

Internet banking acceptance model: Cross-market examination

Alsajjan¹,

Dennis

2010

Journal of Business Research

254

168

View full text Add to dashboard Cite

This is an authors' version of a paper accepted in its definitive form by the Journal of Business Research, © Elsevier, http://www.elsevier.com/wps/find/homepage.cws_home and has been posted by permission of Elsevier for personal use, not for redistribution. The article will be published in the Journal of Business Research, Volume 63 (2010 Internet Banking Acceptance Model: Cross-Market Examination AbstractThis article proposes a revised technology acceptance model to measure consumers' acceptance of Internet banking, the Internet Banking Acceptance Model (IBAM). Data was collected from 618 university students in the United Kingdom and Saudi Arabia. The results suggest the importance of attitude, such that attitude and behavioral intentions emerge as a single factor, denoted as "attitudinal intentions" (AI). Structural equation modeling confirms the fit of the model, in which perceived usefulness and trust fully mediate the impact of subjective norms and perceived manageability on AI. The invariance analysis demonstrates the psychometric equivalence of the IBAM measurements between the two country groups. At the structural level, the influence of trust and system usefulness on AI vary between the two countries, emphasizing the potential role of cultures in IS adoption. The IBAM is robust and parsimonious, explaining over 80% of AI.

show abstract

The effect of web interface features on consumer online purchase intentions

Cited by 775 publications

References 40 publications

To immerse or not? Experimenting with two virtual retail environments

To immerse or not? Experimenting with two virtual retail environments

Understanding consumer-to-consumer interactions in virtual communities: The salience of reciprocity

Internet banking acceptance model: Cross-market examination

Contact Info

Product

Resources

About