The Effect of Work Professionalism, Physical Work Environment and Information Technology on Public Satisfaction Through Performance

Abstract

This research will verify the impact of professionalism, physical work environment, and information technology on satisfaction of library users, either directly or indirectly through service performances.The population on this research is publics or peoples who have received library services in 2020 as many as 3.886 peoples. Determination of the number of samples by the slovin method so that the number of samples obtained is 97 people (rounded up to 100 people) with the random sampling method. Data analysis used Structural Equation Model (SEM) with AMOS analysis tool. From the result of research represent that all research instruments are valid and reliable. The research model is compatible with research model design so that the model can be declared reasonable. From the research, it is suspected that work professionalism, physical work environment, and information technology devices take affect on performaces. Furthermore, performances also affect on publics satisfaction. Work Profesionalism, Physical Work Environment and Information Technology also suspected take effect on Public Satisfaction by permormances either directly or indirectly.