The Effectiveness of a Voice Training Program for Telemarketers

2017

CoDAS

Self Cite

RESUMO Objetivo Analisar os relatos de uso de recursos comunicativos por executivos no ambiente corporativo e compará-los com os recursos de profissionais em função operacional. Método Participaram 82 profissionais voluntários, sendo 50 em funções executivas (GE) e 32 colaboradores em funções operacionais (GO), do setor industrial de Caxias do Sul e região. Para a pesquisa, foi aplicado um protocolo com 4 aspectos: dados pessoais, autoavaliação do comportamento comunicativo, autoavaliação de recursos comunicativos e seleção de recursos de influência negativa e positiva no discurso comunicativo. Resultados Quanto ao comportamento comunicativo, ambos os grupos referiram ter voz normal, mas com diferença significante quanto ao uso de intensidade fraca na comunicação, assinalada por 25% do GO e apenas 4% do GE. Ambos os grupos selecionaram como principais aspectos positivos na comunicação o domínio do assunto, o uso de vocabulário adequado e a objetividade. Quanto aos recursos que interferem negativamente na comunicação, os grupos indicaram, de modo similar, a falta de domínio do assunto, críticas ou preconceitos e vocabulário inadequado. Finalmente, quando analisado o grau de influência de cada recurso comunicativo, os participantes do GE destacaram como positiva a importância do tom da voz, enquanto o GO apontou o domínio do assunto. Por outro lado, uma voz monótona para o GE e o nervosismo para o GO foram referidas como as principais influências negativas. Conclusão Profissionais executivos valorizaram mais recursos comunicativos voltados à atitude comunicativa, tais como tom de voz e expressividade, enquanto o grupo operacional parece preocupar-se em demonstrar segurança e domínio técnico do assunto.

Section: Discussionmentioning

confidence: 99%

“…The occurrence of these problems increases in voice professionals such as teachers (the population at greatest risk) (14)(15)(16)(17)(18) , actors and singers (19) , as well as tele-service operators (6,13) , at times reaching alarming levels of 25% in some working environments.…”

Section: Discussionmentioning

confidence: 99%

Recursos comunicativos de executivos e profissionais em função operacional

Pedrotti

2017

CoDAS

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“…In short, direct approach training, consisting of vocal exercises, can provide a change in vocal functioning (8) , with reduced vocal intensity and increased fundamental frequency (6) ; expansion of frequency range with better range of low and high sounds, and vocal intensity with better range of weak and strong sounds (10) ; better articulation pattern and fluency of speech (11) ; and reduced jitter (12) . However, the indirect approach can help the individual to understand vocal use (8) and prevent worsening of vocal symptoms (12) .…”

Section: Discussionmentioning

confidence: 99%

“…However, the indirect approach can help the individual to understand vocal use (8) and prevent worsening of vocal symptoms (12) . However, research shows that the indirect approach may not represent an immediate impact on the vocal tract (13,14) .…”

Section: Discussionmentioning

confidence: 99%

Effect of direct and indirect voice training in Speech-Language Pathology and Audiology students

Santos

Borrego

2015

CoDAS

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PURPOSE: To verify the effect of two approaches of vocal training in Speech Language Pathology and Audiology students, a direct and an indirect approach.METHODS: Participants were 25 female Speech Language Pathology and Audiology students divided into two groups: direct training with vocal exercises, DTG (n=13); and indirect training with vocal orientations, ITG (n=12). The training sessions were conducted by the same speech language pathologist in six weekly sessions of 30 minutes. Both groups underwent multidimensional voice assessment, pre- and post-training: vocal self-assessment; Vocal Symptoms Scale (VSS); auditory perceptual analysis of sustained vowel and connected speech; acoustic analysis of voice through the Vocal Range Profile (VRP) and Speech Range Profile (SRP); and Group Climate Questionnaire, only at the end of training.RESULTS: The DTG showed changes in auditory perceptual analysis of vowel, which was less diverted after training; and expansion of the voice range in the VRP and SRP, which proves best vocal performance. However, the ITG showed no changes in any of the parameters evaluated. In Group Climate, the ITG obtained the highest conflict score in comparison to the DTG, probably because the indirect approach did not favor exchange in the group and did not allow a better quality interaction.CONCLUSION: The direct approach provided greater benefits to students than the indirect approach, with significant change in voice quality, and can serve as inspiration to Speech Language Pathology and Audiology courses to prevent dysphonia.

“…The effectiveness of a voice training program was analyzed by comparing 14 Brazilian call center agents who underwent an 8-week training and 34 controls [58]. Unfortunately, the high rate of participant dropout in both groups was problematic.…”

Section: Effectiveness Of Voice Training and Treatment Programsmentioning

confidence: 99%

Managing dysphonia in occupational voice users

Current Opinion in Otolaryngology & Head and Neck Surgery

Zambon

Madazio

2014

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This review reinforced the need for large population studies of professional voice users; new data highlighted important factors specific to each group of voice users. Interventions directed at student teachers are necessities to not only improving the quality of future professionals, but also to avoid the frustration and limitations associated with chronic voice problems. The causative relationship between the work environment and voice disorders has not yet been established. Randomized controlled trials are lacking and must be a focus to enhance treatment paradigms for this population.