“…Any significant change in the direction of individual care for residents will require training, better understanding of residents and collaboration with the 'larger system'. (Deutschman, 2001, p. 40) The need to provide ongoing education, training and support for staff in care homes has long been recognised (Gutheil, 1985;Helper, 1987), and has been reaffirmed recently, not only in the United Kingdom (Henwood, 2001;Nolan, et al, 2006a) but also in the United States and Canada (Wright, et al, 2003;Tryssenaar and Gray, 2004), Australasia (Roberts, et al, 2001;MacKenzie, 2003;Slocombe, 2003;Chang and Corgan, 2005;Li-yu, et al, 2005), as well as across Europe (Ron and Lowenstein, 2002;Monkhouse, 2003;Pitkälä, et al, 2003;Coffey, 2004;van Weert, et al, 2006). However, although the virtues of education and training are extolled, their effectiveness in promoting positive change in care practices has been the subject of intense debate for several decades.…”