The Effectiveness of Knowledge Management and Export Performance among Malaysian SMEs: Mediated by Innovation

Jia-Qi, Khaw; Chelliah, Shankar

doi:10.18488/journal.1.2020.1010.647.657

Cited by 3 publications

(5 citation statements)

References 29 publications

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Section: Discussionsupporting

confidence: 93%

“…Knowledge acquisition is essential to assist enterprises in becoming more involved and generating value. These encouraging findings are in line with those of previous studies (Abbas and Sa gsan, 2019;Jia-Qi and Chelliah, 2020;Shahzad et al, 2020). Furthermore, this study revealed that knowledge dissemination positively influences knowledge applications in manufacturing SMEs.…”

Section: Discussionsupporting

confidence: 92%

“…Tseng (2014) asserted that when organizations effectively disseminate information to all of their personnel, the operational, economic and non-economic performance and coordination among the different stakeholders in those organizations will be enhanced. This substantial discovery advances previous research findings (Jackson et al , 2006; Jia-Qi and Chelliah, 2020; Ode and Ayavoo, 2020).…”

Section: Discussionsupporting

confidence: 80%

“…The intrinsic value of how knowledge will be used and implemented (i.e. products/services, technologies, processes, managerial decisions) is determined by the efficacy and results of both the knowledge integration and acquisition processes (Abbas and Sa gsan, 2019;Jia-Qi and Chelliah, 2020;Liao et al, 2010;Shahzad et al, 2020). Similarly, Tseng (2014) investigated the link between knowledge acquisition, supplier relationship management and enterprise performance and found that knowledge acquisition had a considerable positive impact on business performance.…”

Section: Knowledge Acquisitionmentioning

confidence: 99%

“…While past research has established that knowledge sharing is critical for service recovery performance, the full potential or capabilities of shared information may not be realized unless and until it is used to settle customer complaints or in decision-making (Cerd a-Mansilla et al, 2021). Knowledge dissemination results in the use of newly acquired knowledge (Jackson et al, 2006;Jia-Qi and Chelliah, 2020;Ode and Ayavoo, 2020). Knowledge dissemination affects a firm's ability to meet current and future business challenges and survive (Wong and Aspinwall, 2005).…”

Section: Knowledge Disseminationmentioning

confidence: 99%

See 4 more Smart Citations

Linking knowledge acquisition, knowledge dissemination, and manufacturing SMEs’ sustainable performance: the mediating role of knowledge application

Koliby

Suki

Abdullah

2022

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Purpose This study aims to examine the impact of knowledge acquisition and dissemination on the sustainable performance of small- and medium-sized enterprises (SMEs). Additionally, the mediating role of knowledge application in this relationship is investigated. Design/methodology/approach Data collected from 428 manufacturing SMEs in Malaysia were analyzed using the partial least squares structural equation modeling approach. Findings The results reveal that knowledge acquisition significantly impacts the sustainable performance of manufacturing SMEs, and knowledge application partially mediates this impact. Cutting-edge knowledge from within or outside the organization enables a deeper understanding of information regarding new products/services, a list of competing suppliers, consumer preferences and so on. Research limitations/implications This study combined the knowledge-based view theory and the triple bottom line framework into a unified conceptual framework and examined the impact of knowledge acquisition and dissemination on manufacturing SMEs’ sustainable performance as well as the mediating role of knowledge application on manufacturing SMEs’ sustainable performance. Practical implications Manufacturing SMEs should emphasize knowledge application in business operations and encourage employees to develop and enhance their knowledge acquisition and dissemination to leverage knowledge in ways that enhance business operations, produce new products and generate new knowledge assets. Originality/value This study is unique in that it highlights the partially mediated effects of knowledge application on the linkages between knowledge acquisition and manufacturing SMEs’ sustainable performance and the fully mediated effects of knowledge application on the association between knowledge dissemination and sustainable performance of manufacturing SMEs.

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Section: Discussionsupporting

confidence: 93%

Section: Discussionsupporting

confidence: 92%

Section: Discussionsupporting

confidence: 80%

Section: Knowledge Acquisitionmentioning

confidence: 99%

Section: Knowledge Disseminationmentioning

confidence: 99%

See 3 more Smart Citations

Linking knowledge acquisition, knowledge dissemination, and manufacturing SMEs’ sustainable performance: the mediating role of knowledge application

Koliby

Suki

Abdullah

2022

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Linking Knowledge Application, Digital Marketing, and Manufacturing SMEs’ Sustainable Performance: The Mediating Role of Innovation

2023

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Participation of women-owned SMEs in public procurement: the role of entrepreneurial orientation and knowledge management orientation

Tukamuhabwa

Namagembe

2023

JOPP

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Purpose This study aims to examine the influence of entrepreneurial orientation and knowledge management orientation on participation of women-owned small and medium enterprises (SMEs) in public procurement. The research also aimed at examining the influence of knowledge management orientation on entrepreneurial orientation, and the mediating role of entrepreneurial orientation on the relationship between Knowledge management orientation and participation of women-owned SMEs in public procurement. Design/methodology/approach The study used a quantitative cross-sectional survey design. Data were collected using a drop-off pick-up method. The determined sample size for the women-owned SME firms was 123, while an effective sample size of 103 was obtained, and covariance-based structural equation modelling was used to test the research hypotheses. Findings Findings indicated that entrepreneurial orientation and knowledge management positively and significantly influenced both the search for tender opportunities and the number of times the firm submitted bids. Knowledge management orientation had a significant positive influence on entrepreneurial orientation, while entrepreneurial orientation partially mediated the relationship between knowledge management orientation and participation of women-owned SMEs in public procurement, thus implying that both knowledge management orientation and entrepreneurial orientation contribute to search for tender opportunities and the number of times a woman-owned SME firm submits bids. Research limitations/implications The study was cross-sectional and quantitative in nature, yet it involved behaviour aspects such as participation in public procurement. Further, a wholistic approach is taken when studying the SMEs disregarding the industrial characteristics to which the SME belongs. Social implications Almost 30% to 38% of SMEs in developing countries are owned by women. Focusing on increasing the number of women owned SMEs participating in public procurement will improve the nations’ GDP and increase the number of the citizens in the labour force due to increased employability. Originality/value Previous research takes a wholistic approach when examining SMEs participation in public sector procurement disregarding the impact of gender. Further, knowledge management orientation and entrepreneurial orientation in women-owned SMEs are studied for the first time in a public procurement setting.

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The Effectiveness of Knowledge Management and Export Performance among Malaysian SMEs: Mediated by Innovation

Cited by 3 publications

References 29 publications

Linking knowledge acquisition, knowledge dissemination, and manufacturing SMEs’ sustainable performance: the mediating role of knowledge application

Linking knowledge acquisition, knowledge dissemination, and manufacturing SMEs’ sustainable performance: the mediating role of knowledge application

Linking Knowledge Application, Digital Marketing, and Manufacturing SMEs’ Sustainable Performance: The Mediating Role of Innovation

Participation of women-owned SMEs in public procurement: the role of entrepreneurial orientation and knowledge management orientation

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