The effectiveness of parliamentary information services in the United Kingdom

Marcella, Rita; Baxter, Graeme; Moore, Nick

doi:10.1016/s0740-624x(02)00138-7

Cited by 10 publications

(6 citation statements)

References 8 publications

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“…Citizens' satisfaction as information seekers in an e-government context was not the focus of the literature in the field. Most of the studies were focusing on either the technical design of e-government portals [14]; [3], service quality [16]; [18] or proposed evaluation methods [21]. Thereby, a need was identified to explore the success of an egovernment portal from a user's perspective.…”

Section: Introductionmentioning

confidence: 99%

User’s Satisfaction of Kuwait E-Government Portal: Organization of Information in Particular

Farhan

Sanderson

2010

E-Government, E-Services and Global Processes

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Assessing the success of an information system might help in locating weak and strong points of the system leading to the improvement of system under assessment. A popular system evaluation construct is user's satisfaction. Different measuring instruments were developed to assess this construct at the organization environment. In addition to the traditional instruments that were develop to assess information system success, new instruments need to be adapted that can cope with the internet context. This paper presents a measuring instrument that was developed to evaluate Kuwait e-government user's satisfaction while seeking information via Kuwait e-government portal. The instrument was based on several satisfaction factors. The application of this instrument indicated that the suggested factors predict the overall user satisfaction.

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Section: Introductionmentioning

confidence: 99%

User’s Satisfaction of Kuwait E-Government Portal: Organization of Information in Particular

Farhan

Sanderson

2010

E-Government, E-Services and Global Processes

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“…Numerous studies within E-Government journals, including GIQ, report on municipal website evaluations performed by means of usability methods like heuristics (Cullen & Houghton, 2000;Choudrie et al, 2004), scenario evaluation (Halland & Saeth, 2004;De Jong & Lentz, 2006b), interviews (Marcella, Baxter & Moore, 2003), and think-aloud protocols (Marcella et al, 2003;Jaeger, 2006). In describing the results of these website evaluations, however, most studies focus on the merits and drawbacks of the websites rather than on the working of the usability methods.…”

Section: Introductionmentioning

confidence: 99%

Evaluating municipal websites: A methodological comparison of three think-aloud variants

Haak

Jong

Schellens

2009

Government Information Quarterly

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Usability methods have received relatively little methodological attention within the field of E-Government. This paper aims to address this gap by reporting on a usability test of the municipal website of Deventer (the Netherlands), carried out by means of three variants of the think-aloud method (concurrent/retrospective think-aloud protocols and constructive interaction). These three methods had proved successful in a previous evaluation of a different municipal website, yet we decided to replicate our study in order to investigate whether the three methods would reveal different results when applied to another municipal website with a different information architecture. The results of our study showed that, as in the previous municipal website evaluation, the three evaluation methods were largely comparable in terms of output. Nevertheless, we did find a number of differences between the present and previous municipal website evaluation regarding the workings of the three methods-differences that could be explained by the different information architectures of the municipal websites tested. This suggests that the three evaluation methods might indeed work differently depending on the nature of the website that is being evaluated, and calls for more research into the effect of task type on the validity of evaluation methods.

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“…En ese tenor, algunos autores señalan que el propósito principal de estos servicios es brindar información imparcial, precisa y oportuna. Además, consideran que los legisladores y las legisladoras necesitan dicha información para cumplir con sus funciones representativas, supervisoras y legislativas (Marcella, Baxter y Moore, 2003). Así, hay quienes sugieren que una fuente (o la fuente) de esta información deben ser los servicios de investigación parlamentaria (Miller et al, 2004).…”

Section: Surgimiento Y Evolución De Los Servicios De Investigación Parlamentariaunclassified

“…Estas personas utilizaron términos como «central», «esencial», «fundamental» para referirse a la información. El hallazgo anterior coincide con lo señalado por Marcella et al (2003) sobre lo importante que es la información para evaluar alternativas en un proceso de toma de decisiones. Según estos autores, es fundamental que la toma de decisiones legislativas esté respaldada por el acceso a información precisa, confiable y completa sobre las opciones disponibles.…”

Section: Entrevistas Semiestructuradasunclassified

Parliamentary Research Services in Local Congreses

Arredondo

Macfarland

2020

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El origen de este artículo radica en la inquietud de entender cómo los servicios de investigación parlamentaria en los congresos locales brindan información y asistencia especializadas a legisladores. Particularmente, se analizan sus capacidades de generación de información para la toma de decisiones. Para ello, se utilizó una estrategia metodológica mixta, compuesta por una encuesta y entrevistas con legisladores o su staff para obtener indicios sobre la forma en que utilizan la información en sus tareas cotidianas, así como su opinión sobre los servicios de investigación parlamentaria. Al respecto, en esta investigación se ha identificado que muchos institutos y centros de investigación parlamentaria aún tienen dificultades para atender las necesidades de sus usuarios; sin embargo, realizan funciones que son útiles para los congresos locales de las entidades federativas. Palabras clave: Institutos de investigación parlamentaria, congresos locales, capacidades, información, toma de decisiones.

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The effectiveness of parliamentary information services in the United Kingdom

Abstract: This paper describes the results of a pilot project, funded by the Economic and Social

Cited by 10 publications

References 8 publications

User’s Satisfaction of Kuwait E-Government Portal: Organization of Information in Particular

User’s Satisfaction of Kuwait E-Government Portal: Organization of Information in Particular

Evaluating municipal websites: A methodological comparison of three think-aloud variants

Parliamentary Research Services in Local Congreses

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