“…Relationship quality has been shown to influence relationship effectiveness, measured as sales, word-of-mouth, and customer loyalty (Palmatier, 2008;Palmatier et al, 2006). Some papers suggest that relationship quality, measured by trust, reciprocity norms, and exchange efficiency, favors NPD success (Obal, Kannan-Narasimhan, and Ko, 2016, Rindfleisch and Moorman, 2001, Sivadas and Dwyer, 2000, yet the link between commitment, a sub-dimension of relationship quality, and NPD success remains unclear, especially in the relationships that are not continuous in nature (Badrinarayanan and Arnett, 2008;Bstieler and Hemmert, 2015;Sjoerdsma and van Weele, 2015;Walter, 2003).…”