The Effectiveness of Smart Tourism in Malaysia in Covid-19 Post-pandemic Era: A Case Study

Thong, Chee Ling; Chaw, Lee Yen; Cherukuri, Aswani Kumar; Jalil, Abdulrahman; Chit, Su Mon; Lee, Chiw Yi

doi:10.1007/978-3-031-05014-5_6

Cited by 2 publications

(2 citation statements)

References 24 publications

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“…On the other hand, there may be very high financial penalties for not complying with these legal regulations. Thong et al [15] posed that tourism mobile applications must comply with relevant consumer protection laws to protect the rights of consumers. In this context, it is necessary to inform consumers accurately, especially about prices [16].…”

Section: Literature On Determinants Of Environment-friendly Mobile Ap...mentioning

confidence: 99%

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Evaluating a User-Centered Environment-Friendly Mobile Phone App for Tourists and Residents Using Facial-Recognition Software

Khoshaim,

Yüksel,

Dinçer

2023

Sustainability

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This study aims to examine a user-centered environment-friendly mobile phone app for tourists and residents in Saudi Arabia. To achieve this objective, a new fuzzy decision-making model is constructed. In this scope, by considering a detailed literature examination, eight criteria are identified. Facial expression-based quantum spherical DEMATEL with golden cuts are taken into consideration to examine the possible impact and directions among these criteria. The main contribution of this study is that priority factors in the development of the environment-friendly tourism mobile application can be identified. Moreover, facial expressions of the decision-makers are considered in the fuzzy decision-making analysis. This situation helps us to achieve more appropriate results. The findings demonstrate that user-centeredness is the most significant environment-friendly mobile application performance criterion of the tourism industry. Additionally, functionality is another important determinant with respect to this situation. It is of great importance to ensure customer satisfaction for the mobile applications used in the development of tourism to be successful. Thus, user feedback should be taken into consideration for them to work more effectively. Furthermore, tourism applications should provide users with fast and accurate information. In this context, mobile applications should offer customized offers to users to increase customer satisfaction.

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Section: Literature On Determinants Of Environment-friendly Mobile Ap...mentioning

confidence: 99%

“…Thong et al [15] Thananchana et al [17] Kotsyuba et al [18] Mendes et al [20] It is of great importance to ensure customer satisfaction for the mobile applications used in the development of tourism to be successful…”

Section: Carvalho Et Al [14]mentioning

confidence: 99%

Evaluating a User-Centered Environment-Friendly Mobile Phone App for Tourists and Residents Using Facial-Recognition Software

Khoshaim,

Yüksel,

Dinçer

2023

Sustainability

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Spread Dynamics of Tourism-Related Messages within Social Networks

Luo

Xiong

Cao

2022

J. Info. Know. Mgmt.

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Tourism-related messages can alter the images of tourism destinations. In the new media time, messages from individual perception of the destination can spread among the social networks. Here, based on three basic assumptions, we developed a model to investigate the spread dynamics of tourism-related messages. In the model, two variables of individual behaviour, representing the probabilities of sharing or forgetting the messages, respectively, and a variable to represent the message’s importance were integrated. Within the simulated small-world networks, we observed two distinct patterns in the spread dynamics. The patterns were determined by individuals’ willingness to share messages and the message’s importance. If a majority of people choose not to send a message that they have received, the informed population will eventually become negligible; whereas, while they are inclined to spread, the informed population will remain constant over time. These patterns were influenced by neither the density of network connections nor the message sources. The message sources only determine the speed and the scale of diffusion. In summary, our model revealed the patterns of the spread of tourism-related messages.

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The Effectiveness of Smart Tourism in Malaysia in Covid-19 Post-pandemic Era: A Case Study

Cited by 2 publications

References 24 publications

Evaluating a User-Centered Environment-Friendly Mobile Phone App for Tourists and Residents Using Facial-Recognition Software

Evaluating a User-Centered Environment-Friendly Mobile Phone App for Tourists and Residents Using Facial-Recognition Software

Spread Dynamics of Tourism-Related Messages within Social Networks

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