The Effectiveness of Social Media as Knowledge Management Sharing Tool in Government Agency:  A Case Study

Dahri, Ani Fazliana; Yunus, Alwi Mohd

doi:10.6007/ijarbss/v7-i12/3750

Cited by 8 publications

(10 citation statements)

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“…Knowledge sharing is essential to sharing information and ideas and plays a vital role in the continuous development of various fields. Knowledge sharing has become essential for any organization or community to move towards growth, increase creativity among individuals, generate effective learning processes, and ultimately improve performance at both individual and organizational levels [17,19,20].…”

Section: Resultsmentioning

confidence: 99%

Benefits of knowledge sharing by farmers to encourage implementation of robusta coffee production standard

Istiqomah,

Setyaningsih,

Mustafa

et al. 2024

IOP Conf. Ser.: Earth Environ. Sci.

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Knowledge is a valuable asset in today’s digital age. Knowledge sharing is vital in building understanding, creating creative ideas, and developing innovations that greatly benefit. Agriculture is an essential sector of the world economy, including coffee. Coffee that is cultivated and processed according to quality standards will have high quality, good taste, and be more competitive both in national and international markets. On the other hand, the practice of robusta coffee production quality standards by farmers is still not as expected. Knowledge sharing by coffee farmers will expand the range of dissemination, knowledge, and enthusiasm in implementing quality standards. This study explores the benefits of knowledge sharing from a farmer’s perspective for implementing robust coffee production quality standards. This research method is qualitative (case study strategy) and NVivo12 Plus application for analysis. The research found that the benefits of knowledge sharing felt by farmers include benefits for personal lives, social lives, coffee standard operating procedure practices, and coffee farm development. This research will add new facts about knowledge sharing by farmers and increase understanding of the impact of knowledge sharing on implementing robusta coffee production quality standards.

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Section: Resultsmentioning

confidence: 99%

Benefits of knowledge sharing by farmers to encourage implementation of robusta coffee production standard

Istiqomah,

Setyaningsih,

Mustafa

et al. 2024

IOP Conf. Ser.: Earth Environ. Sci.

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“…, 2019). Without question, social media and team management software across several platforms have simplified document sharing and team decision-making in recent years (Dahri and Yunus, 2018). Additionally, one of the entrepreneurs' key concerns has constantly been adapting organizational ethics to the culture of a foreign country.…”

Section: Discussionmentioning

confidence: 99%

“…The passage's succinct conclusion is that managers in Iran, for example, must embrace cuttingedge technological tools such as scrum, which has been explored in the literature as a modern method for capturing and sharing information inside an organization (Korimbocus et al, 2019). Without question, social media and team management software across several platforms have simplified document sharing and team decision-making in recent years (Dahri and Yunus, 2018). Additionally, one of the entrepreneurs' key concerns has constantly been adapting organizational ethics to the culture of a foreign country.…”

Section: Discussionmentioning

confidence: 99%

A process-based guide for international entrepreneurs while investing in the agrifood sector of an emerging economy: a multi-layer decision-making approach

Mahdiraji

Beheshti

Hajiagha

et al. 2021

BFJ

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PurposeDue to the political, economic and infrastructure barriers and risks that international entrepreneurs (IEs) face when researching an emerging economy's agrifood sector, this research aims to identify the major barriers, analyse their relationships, quantify their importance, classify and rank them. Thus, the IEs will gain a better understanding and vision of their decision-making processes in this era.Design/methodology/approachTo do this, the authors first created a list of barriers to entry for IEs into Iran's rising economy's agrifood industry. Following that, a multi-layer decision-making approach was developed and implemented to accomplish the research objectives. The first stage utilized a hybrid of interpretive structural modelling (ISM) and cross-impact matrix multiplication applied to classification (MICMAC) to depict the level-based conceptual model and classification of the IEs’ obstacles to entry into the agrifood sector. Following that, a hybrid decision-making trial and evaluation laboratory (DEMATEL), and analytic network process (ANP) called DANP was utilized to present a causal relationship between the barriers, identify their causes and effects, and also quantify the relevance of each barrier.FindingsAfter employing the multi-layer decision-making approach, the results demonstrated that fundamental limitations, including infrastructure and technology limitations, are the most critical barriers alongside policy factors encompassing governmental support and access to global or regional economy/market. According to the results, innovation and economic sustainability of the agrifood supply chain also matter. All of these critical barriers are intertwined and should be planned and solved simultaneously. Furthermore, based on DANP results, the sustainability pillars (economy, environment, society), besides the low efficiency of the agrifood sector in Iran, should be investigated further for future policy makings.Originality/valueA hybrid multi-layer decision-making approach has been used for analysing the barriers of investment in the agrifood sector of the emerging economy of Iran for the international entrepreneurs. Moreover, the authors provide implications and insights for IEs and officials for decision-making in the future.

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“…In 2017, two faculty members from the University Technology of Mara UiTM Selangor in Malaysia presented a case study on the effectiveness of social media as a KM tool in the government sector [13]. In their study, they managed to show a statistical graph comparing different social and chatting platforms in terms of active users as shown in Fig.…”

Section: Social Platforms In Kmmentioning

confidence: 99%

“…These ways of interactions serve as a win-win situation for Fig. 1 Most active social media platforms as of Jan 2017 [13] both sides and produce a massive accumulation of shared knowledge about the organization, products, and customers that significantly aid both sides.…”

Section: The Knowledge In Social Mediamentioning

confidence: 99%

Managing Knowledge in Social Media

Abdulla

Khalid

Salloum

et al. 2021

Proceedings of International Conference on Emerging Technologies and Intelligent Systems

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Social media platforms are massive sources of information and knowledge, considering their nature that heavily relies on the concept of media sharing in the form of visuals, written, or other multimedia formats. The ease of accessing these channels and contributing to them is what makes it a very unique yet challenging source to manage. The variety of individuals and their backgrounds, along with the numerous numbers of active users that is rapidly increasing, makes it very difficult to practice basic and traditional KM processes. This systematic review highlights some of the initiatives that have promisingly attempted to acquire the knowledge in SM, verify it, and create a reliable source out of it. While many case studies have proven that the knowledge exists in today's social platforms can be of a great benefit, very least has been done to easily capture original, relative, and beneficial data from it. We reached to the finding that KM researchers focused on written materials, while neglecting platforms that provided audio/video based content and viral media platforms as well, which could be the richest platforms in containing genuine knowledge. Many notable efforts were attempted to apply frameworks that would effectively capture the knowledge in SM, verify it, and turn it into a reliable knowledge reservoir, and some of the experimental case studies had promising results, but the downfall was the use of traditional KM processes rather than utilizing technological or intelligent tools. We believe that there is a significant amount of data that is being wasted, which needs a technological software that could extract this data and turn it into a knowledge repository.

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The Effectiveness of Social Media as Knowledge Management Sharing Tool in Government Agency: A Case Study

Cited by 8 publications

References 0 publications

Benefits of knowledge sharing by farmers to encourage implementation of robusta coffee production standard

Benefits of knowledge sharing by farmers to encourage implementation of robusta coffee production standard

A process-based guide for international entrepreneurs while investing in the agrifood sector of an emerging economy: a multi-layer decision-making approach

Managing Knowledge in Social Media

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