“…However, banks in Nigeria are faced with an IS crisis, which has resulted in an increase in operational costs (Dandago & Farouk, 2012), uneconomical utilization of resources, errors in financial reports, maintenance issues, technical problems, underutilization and the waste of valuable organizational resources (Aali, Sargazi, & Tayyar, 2014;Abbasi, Zamani, & Valmohammadi, 2014;Kurti, Barolli, & Sevrani, 2013;Molavi & Emamverdi, 2014). Moreover, users have complained of persistent system failure due to a large amount of data being processed, a lack of system stability, operating system crashes, and undetected data transmission errors (Dandago & Rufai, 2014;Ekwueme, Egbunike, & Okoye, 2012).…”