The effects of human resource management, customer satisfaction, organizational performance on tourism supply chain management

Abstract

The goal of this research is to investigate the relationship between human resource management and tourism supply chain management, as well as the effects of human resource and tourism supply chain on customer satisfaction and operation performance. The research was carried out in Vietnam at several tourist destinations. The study found 297 viable samples after screening the sample. A Partial Least Squares (PLS) algorithm was used to process the data. The study's findings revealed a link between human resources and supply chain management in the tourism business. Furthermore, the study discovered that human resource management uncertainty had an impact on organizational performance.

The effect of supply chain organizational and supply agility on supply chain performance: The mediation role of supply chain strategy in retail shops

“…As a result, inventory optimization occurs beginning from raw materials from suppliers, then entering the warehouse as inventory as input and continuing the production process until they become goods that are ready to be marketed, as well as the procedure by which manufactured commodities are distributed to customers at a reasonable price (Shafiei, & Tarmost, 2014;Kilay et al, 2022). According to Tay and Low (2017); Huang et al (2018); Yu et al, (2019), SCM is a process to streamline from upstream to downstream to ensure that the product is delivered with the appropriate quantity and volume, place, schedule, thereby efficiency costs and ultimately ensuring the ssatisfaction of the customer (Nguyet et al, 2021;Khoironi et al, 2018;Bagher, 2018). According to Thatte et al (2013), SCM improves firm performance and competitive advantage.…”

Supply Chain Strategies and Competitive Advantage: A Roadmap to Achieving Sustainable Performance

“…This is because supply chains now compete with one another rather than with organizations. In the last decade, the rise of competition and the globalization of markets have resulted in heightened di culties in delivering goods and services according to the customer expectations cost effectively and e ciently (Nguyet et al, 2021). Data was collected from 208 supply providers of hotels and related industries from member hotels of Pakistan Hotel Associations (PHA) by using an adopted questionnaire survey.…”

Práticas Gerenciais em Operações e Cadeia de Suprimentos Turísticos Durante a Crise Pandêmica no Brasil:

“…Práticas Gerenciais em Operações e Cadeia Produtiva do Turismo Durante a Pandemia no Brasil: Estudo de Caso de Juiz De Fora (MG). Rosa dos 14(3), 938-960. http://dx.doi.org/10.18226/21789061.v14i3p960 941 destaque aos serviços hoteleiros (Dos Santos & Matschuck, 2015;Thomas-François, von Massow & Joppe, 2017;Masa'deh et al, 2017;Thomas-François, Joppe & von Massow, 2018;Arifin, Ibrahim & Nur, 2019;Le, Wu & Zhong, 2021); operação de restaurantes (Smith & Xiao, 2008;Wang et al, 2013;Cho et al, 2018;Petersen, Charman & Kroll, 2018); ambos os setores anteriormente mencionados (Shi & Liao, 2013) e relacionamento com operadores hoteleiros e turísticos (Guo & He, 2012), em atrações turísticas (Pimentel & Carvalho, 2020;Pimentel, 2021b), bem como para toda a cadeia produtiva do turismo (Zhang, Song & Huang, 2009;Zhong et al, 2016;Szpilko 2017;Argyropoulou et al, 2019;Mandal & Saravanan, 2019;Palang & Tippayawong, 2019;Nguyet et al, 2021;Pimentel, 2020;2021a). Ainda, questões específicas sobre gestão foram analisadas, como o comportamento do cliente (Sigala, 2014;Xu & Gursoy, 2015;Xu & Gursoy, 2015;Bire et al, 2021;Huang & Zhang, 2022), e o risco financeiro da cadeia produtiva do turismo (Chen, Tsai & Liu, 2018).…”