The Effects of ICT Adoption on Public Sector Performance

Alhassan, Muftawu Dzang; Adam, Ibrahim Osman; Alhassan, Musah; Wahaga, Esther

doi:10.4018/ijea.2021070103

Cited by 3 publications

(3 citation statements)

References 43 publications

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“…These findings are also confirmed by the research performed by Bakker et al (2012). Furthermore, intentional behavior empowers employees to embrace change initiatives proactively and thus enhance organizational effectiveness (Alhassan et al, 2021;Belschak & Den Hartog, 2010). In uncertain change events, intentional behaviour on the side of change recipients might potentially be critical for successful change (Oreg et al, 2014).…”

Section: Intentional Behaviour and Readiness For Changementioning

confidence: 52%

Enhancing the Readiness for Change Role of Intentional Behaviour, Planfulness, and Learning Through Experimentation

Pahwa

Rangnekar

2023

International Journal of E-Adoption

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In the prevalent VUCA (volatile-uncertain-complex-ambiguous) environment, the readiness for change has become an antidote to survive and thrive. Drawing on change readiness theory, the present study investigates the hypothesised framework, which elucidates whether and how intentional behaviour influences the readiness for change through planfulness and learning through experimentation as mediators in series. Data has been collected from 271 employees working in the manufacturing and I.T. service industries in North India. Structural equation modeling results indicated that intentional behaviour is positively related to readiness for change; furthermore, planfulness and learning through experimentation partially mediated the relationship. The findings highlight important implications for researchers, and management practitioners in developing a proactive mindset, planfulness ability, and fostering a learning culture among employees to enhance their change readiness for successful change initiatives and technology adoption.

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Section: Intentional Behaviour and Readiness For Changementioning

confidence: 52%

Enhancing the Readiness for Change Role of Intentional Behaviour, Planfulness, and Learning Through Experimentation

Pahwa

Rangnekar

2023

International Journal of E-Adoption

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“…Therefore, the assessment of the quality of ICT services provided by the public sector to its employees/users, is a crucial factor in organizational improvement [7][8][9]. It is important to measure the quality and performance of an information system in the public sector because [10][11][12][13][14][15][16][17]:  The public sector, which has the responsibility to ensure fundamental rights such as democracy, openness, transparency, and privacy, and to improve citizens' quality of life., utilizes ICT systems to a large extent, and the quality of these systems affects organizational improvement.  Measuring the quality and performance of an information system helps to identify areas for improvement and enhance the satisfaction of employees/users.…”

Section: Introductionmentioning

confidence: 99%

“…The assessment of ICT Services in a Public Organization has been the objective of many research initiatives [10,[14][15][16][17][18][19][20]. Based on authors' knowledge limited research has been carried out in the Greek public sector.…”

Section: Introductionmentioning

confidence: 99%

Untitled

2023

IJMPICT

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The aim of the paper is to investigate the quality of Information and Communication Technology (ICT) services provided to employees in a public administration organization. The Region of Central Macedonia (RCM) was chosen as the examined enterprise/organization. The provider of these services is exclusively the Department for Transparency and eGovernment (DTeG). After a presentation of the theory behind service quality measurement in general and in ICTs specifically, a quantitative research was carried out, utilizing a SERVPERF-derived, ICT-adapted, short form 13-item/4-dimension instrument approach. This research indicated that RCM employees value both the quality of the ICT services, as well as the satisfaction from them, as provided by DTeG, highly. The adapted SERVPERF instrument exhibited high internal consistency values, as well as strong correlation between its items and the overall perceived quality and satisfaction. Dimensionality tests indicated that two dimensions of the service quality constructs are measured: a combined "reliability", "responsiveness" and "assurance" dimension and an "empathy" one. the findings can be used by the targeted organization to improve the quality of ICT services and better meet the needs of their users.

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The mediating role of government ICT use on the nexus between ICT access and public sector performance

Dogbe,

Alhassan,

Adomako

et al. 2024

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Purpose This study aims to explore how government ICT use influences the relationship between ICT access and public sector performance globally. Previous research has mainly focused on the impact of ICT access on private firms' performance, measured by profitability. Moreover, previous studies have mostly examined the effect of ICT access on firms' performance within a single country. This study fills a gap in the literature by investigating how government ICT use mediates the connection between ICT access and public sector performance on a global scale. Design/methodology/approach The study develops and empirically validates a conceptual model based on the Technology, Organisation-Environment framework and archival data for 131 countries, using partial least squares-structural equation modelling. Findings The findings from the study shows a significant relationship between ICT access and Government ICT use. Also, there was positive relationship between ICT access and Public Sector Performance. In addition, there exist a significant relationship between Government use of ICT and Public Sector Performance. Furthermore, the mediating role of government ICT use on the impact of ICT access on public sector performance was significant. Originality/value This study is unique in that it explores the relationship between ICT access, government ICT use and public sector performance on a global scale. By using archival sources, this research findings can easily be replicated and applied to a larger population. Additionally, using the TOE framework, this study demonstrates how technology (ICT access) and organisation (government ICT use) impact public sector performance globally.

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The Effects of ICT Adoption on Public Sector Performance

Cited by 3 publications

References 43 publications

Enhancing the Readiness for Change Role of Intentional Behaviour, Planfulness, and Learning Through Experimentation

Enhancing the Readiness for Change Role of Intentional Behaviour, Planfulness, and Learning Through Experimentation

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The mediating role of government ICT use on the nexus between ICT access and public sector performance

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