The Effects of Language-Related Misunderstanding at Work

Abstract

Demographic, technological, and global trends have brought the language used at the workplace to the forefront. A growing body of research reveals that language could result in misunderstanding at work, and influence employees’ performance and attitudinal outcomes. Language at work encompasses standard language (e.g., English) as well as several hybrid forms of language (non-native accents, code-switching, and jargon). We delineate how these forms of language could result in misunderstanding. We then identify relational, affective, and informational mechanisms that underlie the relationship between language-related misunderstanding and employees’ performance and attitudinal outcomes, and highlight key boundary conditions. In doing so, we uncover research gaps and identify areas for future research. We conclude with implications for theory as well as for practitioners to navigate language-related misunderstanding at work.

Developing an Air Travel Picture Dictionary in Enhancing Vocabulary Mastery Among Air Transport Management Students: A Need Analysis

“…The impetus for this regulation by the ICAO can be traced back to a series of critical accidents attributed to miscommunication between pilots and ATCs. Fiset et al (2023) have extensively documented these incidents, highlighting the tragic consequences of linguistic misunderstandings. These incidents not only underlined the importance of a common language but also propelled English to the forefront as the mandated lingua franca of the civil aviation industry.…”