The Effects of Novel Coronavirus (COVID-19) on Hospitality Industry: A Case Study

The economic and social impact ofCOVID‐19 on tourism and hospitality industry: A case study from Oman

“…The holistic analysis of this study add to existing research by identifying critical dimension that should be considered while analyzing the economic and social impact on Tourism and Hospitality Industry. The study confirmed results of existing studies that also emphasized the economic impact dimensions such as financial loss, decline in market demand, unemployment, impact on suppliers, supply chain, channels of distribution, change in the customer preferences, and shutting down of business in the Tourism and Hospitality Industry (Baum & Hai, 2020; Huang et al, 2020; Jones & Comfort, 2020a, 2020b; Joshi & Bhaskar, 2020; Karim et al, 2020; Lim & To, 2021; Lucas, 2020; Pagano et al, 2020; Rakshit & Basistha, 2020; Şengel et al, 2020) and social impact dimensions such as sadness, miserable, antagonism, uncertainty about the spread of the disease, vulnerability, apprehension, wearisomeness, and fears (Aduhene & Osei‐Assibey, 2021; Cao et al, 2020; Mamun & Griffiths, 2020; Weir, 2020). However, the present study also identified additional economic and social impact dimensions like government policy, logistic channels, future tourism practices, relationship with stakeholders, merger plans, and counseling services.…”

“…The COVID-19 outbreak had made a significant social impact on business owners of the tourism and hospitality industry. Many studies have investigated the social impact on various parameters like; depression, loss of freedom, suicidal tendency, feeling of anger, uncertainty about the spread of the disease, feeling of vulnerability, difficulty in concentrating, nervousness, monotony, anxiety, prickliness, agitation, sense of lonesomeness, apprehension, and fears (Aduhene & Osei-Assibey, 2021;Cao et al, 2020;Kawohl & Nordt, 2020;Mamun & Griffiths, 2020;Miles, 2014;Orgilés et al, 2020;Saladino et al, 2020;Weir, 2020). As reported in this research study, most of the companies' owners felt irritated, anxious and stressed about getting affected due to the visits made by customers or employees of the company during the COVID-19 outbreak.…”

“…Because of the COVID‐19 crisis, many companies have decided to terminate their employees or were asked to go on unpaid leave (Karim et al, 2020; Lucas, 2020). The psychological effect on the owner is deepened, as they have to make indefinite layoff of the employee due to lack of clarity on their businesses returning to normal (Şengel et al, 2020). The COVID‐19 crisis has negatively impacted employee‐organization relationships (Baum et al, 2020).…”

The Impact of the Absence of Blue-Collar Workers on the Hospitality Business: A case study on Marsa Allam, Red Sea Resorts

“…Those unsuitable conditions forced 70% of the qualified workers in hotels to work another job so they were obligated to work 16 hours daily in order to suffice their living needs or switch to another working career. Dispensing some jobs was another choice for most of business owners which lead to deterioration of the level of service provided and had a very bad effect on workers in the field of hospitality especially technician who felt that hospitality sector is not a safe sector to work anymore (El-Sayed and Hammam, 2017;Şengel, et al, 2020).…”

“…Coronavirus (COVID-19) affected all the economic sectors and among them came the hospitality business that was affected severely and led to a huge number of workers in the hospitality sector lost their jobs. (Khan and Hashim, 2020;Şengel et al, 2020).…”