The Effects of Organism- Versus Object-Based Robot Design Approaches on the Consumer Acceptance of Domestic Robots

Kwak, Sonya S.; Kim, Jun San; Choi, Jung Ju

doi:10.1007/s12369-016-0388-1

Cited by 27 publications

(8 citation statements)

References 52 publications

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“…Images and videos of Pepper were used in several studies as well, e.g. [20,38,63]. These revealed more about both the perceptions of Pepper as it was advertised (including both shape and behaviour), and how emotions could be conveyed with that embodiment.…”

Section: Peppermentioning

confidence: 99%

“…While the overall conclusions seem to suggest that Pepper's embodiment is appropriate to convey emotions and communicate socially with its owners [63], there was also some dissatisfaction and confusion noted when participants imagined living with it. This included the emotional unease of identifying Pepper as a robot vs. a "person" together with the uncanny valley effect [20,38], and the heightened expectations that went unfulfilled [38].…”

Section: Peppermentioning

confidence: 99%

“…With combined insights from the literature on social and domestic robots, together with IPAs, the importance of managing expectations [38,45] and perceptions of different populations [20,22,36,38,42,50,61], development [23] and changes over time [15] (including maintenance routines [23,59], and updates to the robots [35]), usefulness [49], personification [41,46], task completion [37], familiarity [18], the overall shape and motion [6,63,65], and context [11,24,40] were all emphasized.…”

Section: What Makes a Social Robot Valuable?mentioning

confidence: 99%

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Long-Term Value of Social Robots through the Eyes of Expert Users

Dereshev

Kirk

Matsumura

et al. 2019

Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

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Socially-enabled digital technologies have attracted academic interest for decades, with recent commercial examples of Siri and Alexa, capturing public attention. However, despite ubiquitous visions of a robotic future, very few fully-fledged social robots are currently available to consumers. To improve their designs, studies of their long-term use are particularly valuable, but are currently unavailable. To address this gap, we report on interviews with four long-term users of Pepper-a social robot introduced in 2014. Our thematic analysis elicited insights across three kinds of value Pepper brought to its users: utilitarian functionality; the community that formed around Pepper; and a personal value of affection. We focus on two contributions those values bring to social robot design: social robots as social proxies, alleviating disabilities or acting akin to social media profiles; and robot nurturing as a design construct, going beyond purely utilitarian or hedonistic perspectives on robots.

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Section: Peppermentioning

confidence: 99%

Section: Peppermentioning

confidence: 99%

Section: What Makes a Social Robot Valuable?mentioning

confidence: 99%

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Long-Term Value of Social Robots through the Eyes of Expert Users

Dereshev

Kirk

Matsumura

et al. 2019

Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

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“…Users accept object-based robots before organism-based robots, even though the latter was perceived as more familiar. Following the design principle “form follows function,” the explanation given is that the product is defined by its delivery of a specific function, not necessarily by it imitating the user ( 10 ).…”

Section: Contextualization Of Interactive Robotsmentioning

confidence: 99%

“…Predictions are especially difficult to make in areas where robots have not been used before ( 9 ). A clear trend is that robots that have long been used in manufacturing on assembly lines are now being discussed as consumer products and as part of providing care and services to older adults at home ( 10 , 11 ).…”

Section: Introductionmentioning

confidence: 99%

Interactive robots for health in Europe: Technology readiness and adoption potential

Östlund

Malvezzi

Frennert

et al. 2023

Front. Public Health

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IntroductionSocial robots are accompanied by high expectations of what they can bring to society and in the healthcare sector. So far, promising assumptions have been presented about how and where social robots are most relevant. We know that the industry has used robots for a long time, but what about social uptake outside industry, specifically, in the healthcare sector? This study discusses what trends are discernible, to better understand the gap between technology readiness and adoption of interactive robots in the welfare and health sectors in Europe.MethodsAn assessment of interactive robot applications at the upper levels of the Technology Readiness Level scale is combined with an assessment of adoption potential based on Rogers' theory of diffusion of innovation. Most robot solutions are dedicated to individual rehabilitation or frailty and stress. Fewer solutions are developed for managing welfare services or public healthcare.ResultsThe results show that while robots are ready from the technological point of view, most of the applications had a low score for demand according to the stakeholders.DiscussionTo enhance social uptake, a more initiated discussion, and more studies on the connections between technology readiness and adoption and use are suggested. Applications being available to users does not mean they have an advantage over previous solutions. Acceptance of robots is also heavily dependent on the impact of regulations as part of the welfare and healthcare sectors in Europe.

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