The effects of physician communications skills on patient satisfaction; Recall, and adherence

Bartlett, Edward E.; Grayson, Marsha; Barker, Randol; Levine, David M.; Golden, Archie S.; Libber, Sam

doi:10.1016/0021-9681(84)90044-4

Cited by 315 publications

(176 citation statements)

References 18 publications

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“…This is especially important since HCP endorsement of CR is found to be the principle predictor for both CR referral and enrollment (Ades et al, 1992;Jackson et al, 2005;Shanks et al, 2007). Indeed, previous research has established the importance of interpersonal communication for patient health outcomes and compliance (Bartlett et al, 1984;Burgoon, 1996), and that HCPs can be successfully trained to improve the quality of their communication (Kim et al, 2013;Ratzan, 1996). Indeed, even short-term training, of less than 10 hours, is successful in improving HCP communication skills (Dwamena et al, 2012).…”

Section: Discussion and Conclusion Discussionmentioning

confidence: 99%

Elements of patient–health-care provider communication related to cardiovascular rehabilitation referral

et al. 2014

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Cardiovascular rehabilitation (CR) has been designed to decrease the burden of cardiovascular disease. This study described (1) patient-healthcare provider (HCP) interactions regarding CR, and (2) which discussion elements were related to patient referral. This was a prospective study of cardiovascular patients and their HCPs. Discussion utterances were coded using the Roter Interaction Analysis System. Discussion between 26 HCPs and 50 patients were recorded. CR referral was related to greater HCP interactivity (Odds Ratio [OR]=2.82, 95% CI 1.01-7.86), and less patient concern and worry (OR=0.64, 95% CI 0.45-0.89). Taking time for reciprocal discussion and allaying patient anxiety may promote greater referral.

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Section: Discussion and Conclusion Discussionmentioning

confidence: 99%

Elements of patient–health-care provider communication related to cardiovascular rehabilitation referral

et al. 2014

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“…3,4 Technological advances over the past few decades have opened more avenues through which patients and physicians can communicate with one another; among them, email and social media are potential channels to enhance communication.…”

Section: Introductionmentioning

confidence: 99%

Patient Use of Email, Facebook, and Physician Websites to Communicate with Physicians: A National Online Survey of Retail Pharmacy Users

Lee

Choudhry

et al. 2015

J GEN INTERN MED

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BACKGROUND: Patient-physician communication often occurs outside the clinic setting; many institutions discourage electronic communication outside of established electronic health record systems. Little empirical data are available on patient interest in electronic communication and Web-based health tools that are technically feasible but not widely available. RESEARCH OBJECTIVE: To explore patient behavior and interest in using the Internet to contact physicians. DESIGN: National cross-sectional online survey. PARTICIPANTS: A sample of 4,510 CVS customers with at least one chronic condition in the household was used to target patients with chronic conditions and their caregivers. Subjects were identified from a national panel of over 100,000 retail pharmacy customers. Of those sampled, 2,252 responded (50.0 % response rate). MAIN MEASURES: Survey measures included demographic and health information, patient use of email and Facebook to contact physicians, and patient interest in and use of Web-based tools for health. KEY RESULTS: A total of 37 % of patients reported contacting their physicians via email within the last six months, and 18 % via Facebook. Older age was negatively associated with contacting physicians using email were positively associated with using email and Facebook, respectively. Patients were interested in using Web-based tools to fill prescriptions, track their own health, and access health information (37-57 %), but few were currently doing so (4-8 %). CONCLUSIONS: In this population of retail pharmacy users, there is strong interest among patients in the use of email and Facebook to communicate with their physicians. The findings highlight the gap between patient interest for online communication and what physicians may currently provide. Improving and accelerating the adoption of secure Web messaging systems is a possible solution that addresses both institutional concerns and patient demand.

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“…According to Bartlett (1984), Weinman (2004), Cooper et al (2006) and Smedley et al (2003) found that in the American society, African Americans and Latinos are more likely to encounter unpleasant interaction between health service providers and patients. Blegen et al (2001) argued that more educated and experienced nurses made less medication errors as compared to their counterparts.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Both qualitative and quantitative studies have increasingly acknowledged that there exists a two sided relationship between health care service quality and availability of skilled health workforce; however, the significance level of this relationship is still unclear (Bartlett 1984;Weinman 2004;Cooper et al 2006;Smedley et al 2003;Fung and Hays 2008;Feldman-Stewart and Brundage 2009). In the recent decade, as the number of new health related issues are on the rise, qualified medical specialists are needed, who can advocate the importance of adopting innovative means of diagnosing health problems.…”

Section: Introductionmentioning

confidence: 99%

Health Care Service Quality and Availability of Skilled Health Workforce: A Panel Data Modelling of the UK, USA and Israel

Chand

Naidu

2017

MAS

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In the recent decade, as the number of new health related issues are on the rise, more qualified medical specialists are needed, who can advocate the importance of adopting innovative means of diagnosing health problems. There are many qualitative studies that has emphasised that there is two way relationships between health care service quality and availability of skilled health workforce; however, the significance of this relationship is still unclear. This study utilises the panel data modelling technique (PDMT) to examine the relationship between health care service quality and availability of skilled health workforce by drawing data from the Organisation for Economic Cooperation and Development (OECD) database. Based on the availability of data, three countries were studied in this paper and these three countries are on USA, UK and Israel. The findings from this study showed that the status quo of the health care service delivery can be improved in the USA and the UK if more nurses, irrespective of domestic or foreign trained nurses, are hired. In the context of Israel, more locally trained doctors and nurses rather than foreign trained doctors and nurses needs to be hired, as locally trained doctors are better able to communicate issues related to local public health to the patients.

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The effects of physician communications skills on patient satisfaction; Recall, and adherence

Cited by 315 publications

References 18 publications

Elements of patient–health-care provider communication related to cardiovascular rehabilitation referral

Elements of patient–health-care provider communication related to cardiovascular rehabilitation referral

Patient Use of Email, Facebook, and Physician Websites to Communicate with Physicians: A National Online Survey of Retail Pharmacy Users

Health Care Service Quality and Availability of Skilled Health Workforce: A Panel Data Modelling of the UK, USA and Israel

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