The effects of SARS on the Korean hotel industry and measures to overcome the crisis: A case study of six Korean five-star hotels

Kim, Seongseop; Haejung, Chun; Lee, Heesung

doi:10.1080/10941660500363694

Cited by 152 publications

(139 citation statements)

References 11 publications

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“…Still, these studies also provide some interesting insights. Kim et al (2005) with the purpose of managing and reducing the negative impact of crisis situations, which is also stressed in the work of Soñmez et al (1999). Attempting to further validate the literature search, a second Google scholar search was run related to communication in the industry in general.…”

Section: Crisis Communication In Hotel Industrymentioning

confidence: 93%

Crisis Management in Hotel Business – Insights from Croatia

Bilić¹,

Pivčević²,

Čevra³

2017

CMR

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Owing to the numerous peculiarities of the hotel business, the sensitivity of this sector to crisis situations is higher compared to other economic sectors. International tourism and hospitality as crucial elements of the tourism offer are exposed to a number of crises and disasters. Therefore, the crisis management concept must play a significant role in the operations of tourism companies and this paper addresses this issue. It starts with theoretical framework reviewing the fundamental determinants of tourism, concepts of crisis and crisis management in international tourism and the importance of crisis management in the hotel business. In the empirical part of the paper, the results of a survey conducted on a sample of 59 hotels in the Split-Dalmatia County are presented with the aim of providing insights about their approach on handling crisis situations.

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Section: Crisis Communication In Hotel Industrymentioning

confidence: 93%

Crisis Management in Hotel Business – Insights from Croatia

Bilić¹,

Pivčević²,

Čevra³

2017

CMR

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“…Paton et al [36] described a sequential psychological process towards improving an individual's level of preparedness was described, in terms of intentions, motivations and actions [21]. Researchers noticed a series of crises and disasters had effect on hospitality industry, such as fire disasters [37][38], terrorist attacks [39][40], infectious disease [41][42].…”

Section: Threat Knowledge and Preparednessmentioning

confidence: 99%

Tourism sector preparedness in zones with a high seismic risk: A case study of the capital region of Japan

Wei¹,

Hayashi²,

Dun³

2019

Int. J. SAFE

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Japan is a country highly vulnerable to natural disasters, especially earthquakes. Tourism, as a strategic industry in Japan, is especially vulnerable to destructive earthquake disasters owing to the characteristics of vulnerability, sensitivity and substitutability (or replaceability). Here we aim to provide theoretical understanding of the perception and responses of tourism managers towards damaging disasters in tourism destinations with high seismic risks. We conducted surveys among the mangers of tourism businesses in the capital area of Japan and applied structural equation modeling techniques to empirically test the proposed model with four latent variables, which are risk perception, threat knowledge, disaster preparedness and earthquake preparedness. Our results show that threat knowledge affects risk perception and disaster preparedness positively. In addition, disaster preparedness positively affects earthquake preparedness. However, the proposed paths from risk perception to disaster preparedness, risk perception to earthquake preparedness, and threat knowledge to earthquake preparedness were not statistically significant. Our results may provide references for policymakers in promoting crisis planning in tourism destination with high seismic risks.

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“…With respect to natural disasters, the fear of encountering a danger or catching a disease generally changes tourists' travel plans and then negatively influences tourism demand. For example, adverse effects of the outbreak of severe acute respiratory syndrome (SARS) on tourism industry were found by Henderson and Ng (2004), Pine and Mckercher (2004), and Kim et al (2005) focusing on hotel sector and by Min (2005), Wong, Song, Witt, and Wu (2007), and Wang (2009) focusing on tourist arrivals. Ritchie, Dorrell, Miller, and Miller (2004) discussed tourism crisis communication management by examining the response of the British Tourist Authority and a District Council to the outbreak of the 2001 foot and mouth disease in the UK.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Finally, tourism demand modeling has to face the problem of uncertainty. Unexpected events, such as earthquakes, floods, hurricanes, social/political instability, oil crises, wars, financial/economic crises, terrorism, foot-and-mouth disease, and outbreaks of contagious diseases, generally negatively affect tourism demand (Kim, Chun, & Lee, 2005;Song et al, 2010b). Due to the potential negative impacts, considerable attention has been given to capture such adverse impacts using dummy variables (Kim et al, 2005;Lin et al, 2015;Page et al, 2012;Song, Lin, Witt, & Zhang, 2011).…”

Section: Introductionmentioning

confidence: 99%

Impact of unexpected events on inbound tourism demand modeling: evidence of Middle East Respiratory Syndrome outbreak in South Korea

Shi

2016

Asia Pacific Journal of Tourism Research

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This paper attempts to evaluate how South Korea's inbound tourist arrivals from China have been affected by the Middle East Respiratory Syndrome (MERS) outbreak. Using quarterly data, the autoregressive distributed lag model (ADLM) is performed to capture the influence of the MERS outbreak. Estimation results of the general ADLM reveal that the MERS outbreak has a significant adverse impact on the total inbound tourist arrivals from China, as well as on tour arrivals; however, for business, official, and other types of tourist arrivals, its influence is insignificant. Furthermore, the error correction model is estimated to demonstrate the long-run equilibrium and short-run dynamics among the underlying variables. Our analysis not only provides empirical evidence on evaluating the impact of the MERS outbreak on different types of tourism demand, but also identifies main determinants and suggests appropriate model specifications for each type of tourist arrivals.

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The effects of SARS on the Korean hotel industry and measures to overcome the crisis: A case study of six Korean five-star hotels

Cited by 152 publications

References 11 publications

Crisis Management in Hotel Business – Insights from Croatia

Crisis Management in Hotel Business – Insights from Croatia

Tourism sector preparedness in zones with a high seismic risk: A case study of the capital region of Japan

Impact of unexpected events on inbound tourism demand modeling: evidence of Middle East Respiratory Syndrome outbreak in South Korea

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