Platform edge doors (PEDs) are used in metro stations to improve passengers' safety and comfort, whilst a step-free access with minimum gap between the train and the platform is desirable on the grounds of accessibility. There is little research focused on the effect of PEDs on the boarding and alighting time (BAT) and passenger behaviour patterns. On the other hand, many authors have treated the impact of vertical and horizontal gaps in passengers' boarding and alighting. On London Underground (LU), there is always step-free access between the train and the platform when there are PEDs; but even at some platforms without PEDs there may be level access provided by platform humps. The objective of this paper is to study the combined effect of PEDs and level access on the boarding and alighting process. To this aim two LU platforms, both with level access, one with PEDs and one without PEDs, have been compared. This was done analysing bespoke video footage. The results show that PEDs on their own have no overall negative impact on the BAT and that in most situations they encourage passengers to wait beside the doors. It was also found that demand (number of boarders, alighters, and passengers on the train) is more important on the BAT and passenger behaviours than the presence of PEDs.