The Efficacy of Text Messaging to Improve Social Connectedness and Team Attitude in Student Technical Communication Projects

Lam, Chris

doi:10.1177/1050651912468888

Cited by 24 publications

(18 citation statements)

References 38 publications

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“…In support of this, Rettie (2003a) finds that social connectedness is the most important driver when making a choice between different communication channels. Similarly, Lam (2013) finds that text messaging between project group members leads to stronger feelings of social connectedness within the group. The importance of social connectedness for technology-supported communications has become even more evident now that digital networks are increasingly complementing and/or replacing personal social networks (e.g., Subrahmanyam et al 2008;Sykes et al 2014;Zhang and Venkatesh 2013).…”

Section: Theoretical Backgroundmentioning

confidence: 95%

Connect Me! Antecedents and Impact of Social Connectedness in Enterprise Social Software

et al. 2015

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Companies are increasingly adopting social software to support collaboration and networking. Although increasing their employees' connectedness is a major driver for organizations to deploy enterprise social software (ESS), the social connectedness concept itself is still not sufficiently defined and conceptualized. The study therefore provides a richer perspective on social connectedness's role in an ESS context. The authors thus investigate (1) social connectedness's antecedents and (2) its impact on employees' individual performance. With a survey-based investigation among 174 employees of an international business software provider headquartered in Germany, the authors show that both reputation and a critical mass significantly influence employees' social connectedness. The authors further find that reputation's effect is significantly stronger than critical mass's effect and that social connectedness influences employees' individual performance positively. The findings are discussed in the light of psychological studies and deduce implications for theory and practice.

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Section: Theoretical Backgroundmentioning

confidence: 95%

Connect Me! Antecedents and Impact of Social Connectedness in Enterprise Social Software

et al. 2015

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“…Communication quantity. The communication quantity scale (Lam, 2013) measures the number of unique communication events an individual sends during the span of a project. Communication quantity was collected based on the communication logs that participants kept throughout the project, with each entry representing a single communication event.…”

Section: Methodsmentioning

confidence: 99%

Improving Technical Communication Group Projects

Lam

2015

Journal of Business and Technical Communication

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This article reports the results of an experiment that was conducted to determine the impact of media synchronicity theory (MST) training on media-fit behavior, communication quantity, communication quality, and group effectiveness. MST training introduces students to a framework for assessing a media's capabilities and matching those capabilities to a particular task. From three technical communication courses, 80 participants were randomly divided into two groups and compared using a between-subjects design. The MST training group reported significantly higher levels of media-fit behavior, communication quantity, and the communicationperformance qualities of discussion quality, richness, and openness. The

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“…For example, Friess’ (2015) study of heuristic evaluations was used across sections. Lam’s (2013) divided students in the same class into two distinct groups, which is a form of a control. However, the small size of the sample study limits the application of the results.…”

Section: Focus On Sustainable Pedagogical Researchmentioning

confidence: 99%

A Field-Wide Metasynthesis of Pedagogical Research in Technical and Professional Communication

Melonçon

Rosselot-Merritt

Amant

2019

Journal of Technical Writing and Communication

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Pedagogical and programmatic research remains important in technical and professional communication. For such approaches to be effective, meaningful, and successful, they must represent effective scholarship that can be used within and address the needs of the greater field. The authors performed a metasynthesis of pedagogical and programmatic scholarship published in five central technical and professional communication journals between 2011 and 2015 ( n = 82). The authors report the results of this research and what it means for the field to approach pedagogical and programmatic scholarship in the future.

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The Efficacy of Text Messaging to Improve Social Connectedness and Team Attitude in Student Technical Communication Projects

Cited by 24 publications

References 38 publications

Connect Me! Antecedents and Impact of Social Connectedness in Enterprise Social Software

Connect Me! Antecedents and Impact of Social Connectedness in Enterprise Social Software

Improving Technical Communication Group Projects

A Field-Wide Metasynthesis of Pedagogical Research in Technical and Professional Communication

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