2017
DOI: 10.1108/bfj-10-2016-0462
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The empirical model of trust, loyalty, and business performance of the dairy milk supply chain

Abstract: Purpose The purpose of this paper is to measure and evaluate the relationship between collaborative communication, power dependence, price satisfaction, trust, supplier loyalty, and business performance. Design/methodology/approach Data used in this study were primary data which were collected through personal interviews and closed questionnaires using a five-point Likert scale ranging from 1 to 5. The sample consisted of 170 individual dairy farmer and several dairy cooperatives, which were located in Centr… Show more

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Cited by 40 publications
(54 citation statements)
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References 48 publications
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“…Even if information is shared, the truthfulness of the information is sometimes questioned by the receiver (Matopoulos et al, 2007;Lubowe and McDermott, 2016;Calatayud, 2017;Chopra and Meindl, 2018). Susanty et al (2017) underline that trust is the foundation to create loyalty among peers of the supply chain.…”
Section: Discussionmentioning
confidence: 99%
“…Even if information is shared, the truthfulness of the information is sometimes questioned by the receiver (Matopoulos et al, 2007;Lubowe and McDermott, 2016;Calatayud, 2017;Chopra and Meindl, 2018). Susanty et al (2017) underline that trust is the foundation to create loyalty among peers of the supply chain.…”
Section: Discussionmentioning
confidence: 99%
“…SMA comprises measures relating to the judgmental assessment of cooperative members regarding the benefits they receive from membership and their cooperative's performance in general [123,124]. These measures habitually cover members' general stance towards the cooperative (e.g., overall satisfaction, intention to continue membership) [125,126], members' evaluation of financial aspects (e.g., satisfaction with price or market arrangements) [29,127], and members' evaluation of non-monetary membership aspects (e.g., members' influence on internal decision-making, satisfaction with information flow) [123,128]. In the vast majority of the few empirical cooperative studies that rely on SMA measures (e.g., [125,126,129], multi-item scales are commonly favored.…”
Section: Subjective Membership Appraisal (Sma)mentioning
confidence: 99%
“…In the vast majority of the few empirical cooperative studies that rely on SMA measures (e.g., [125,126,129], multi-item scales are commonly favored. The latter are usually drawn from constructs developed and validated in mainstream marketing or management studies [127,130].…”
Section: Subjective Membership Appraisal (Sma)mentioning
confidence: 99%
“…SMA comprises measures relating to the judgmental assessment of co-op members regarding the benefits they receive from membership and their co-op's performance in general (Alho, 2015;Liebrand and Ling, 2014). These measures habitually cover members' general stance towards the co-op (e.g., overall satisfaction, intention to continue membership) (Figueiredo and Franco, 2018;Hernández-Espallardo et al, 2013), members' evaluation of financial aspects (e.g., satisfaction with price or market arrangements) (Bhuyan, 2007;Susanty et al, 2017), and members' evaluation of non-monetary membership aspects (e.g., members' influence on internal decision-making, satisfaction with information flow) (Feng et al, 2016;Liebrand and Ling, 2014). In the vast majority of the few empirical co-op studies that rely on SMA measures (e.g., Figueiredo and Franco, 2018;Hernández-Espallardo et al, 2013;Van Rijsbergen et al, 2016), multi-item scales are favored.…”
Section: Subjective Membership Appraisal (Sma)mentioning
confidence: 99%
“…In the vast majority of the few empirical co-op studies that rely on SMA measures (e.g., Figueiredo and Franco, 2018;Hernández-Espallardo et al, 2013;Van Rijsbergen et al, 2016), multi-item scales are favored. The latter are usually drawn from constructs developed and validated in mainstream marketing or management studies (Arcas-Lario et al, 2014;Susanty et al, 2017).…”
Section: Subjective Membership Appraisal (Sma)mentioning
confidence: 99%