The Empirical Review of the Organizational, Technological, Environmental and Human Resources Factors on the Efficiency of the Digital Transformation, Oman

Abstract

The Sultanate of Oman accepts and uses e-services among public services, which largely depend on the institutional process and implementation of e-government, sometimes with different preferences for the reality of digitalization. It is important and plays an important role in the economic, political and prosperity of the Middle East. Therefore, the country is focusing on technology that enables services and government-wide strategies. Regarding such issues, the main aim of the study is to examine the means available to examine the effectiveness of electronic services and digital transformation in the selected public sector in the Sultanate of Oman. The study used online empirical sources in the names of organizational, technology, environment and human resource factors, as well as the effectiveness of digital change in various online database sources such as Google Scholars, Springer Link, Wiley, Science Direct, JSTOR, Emerald Full text, Scopus and EBSCO HOST, etc. The review results show that organizational, technological, environmental and human factors play an important role in ensuring the effectiveness of the public sector in the digital transformation in the Sultanate of Oman. The study also found that the success of e-government in Oman depends on the willingness and intention of citizens to use e-government services. The country's government should consider developing vital IT projects, ignoring citizens' opinions, to make traditional services more efficient online. Understanding citizen adoption is an important element of E-Government, enabling it to provide policymakers and decision makers with a range of strategic management plans and actions to build and rapidly accelerate adoption of these services to increase citizen participation, also the adoption rate. A summary of the study's findings provides guidance for the future scope of empirical research to ensure the effectiveness of the public sector for digital transformation in the Sultanate of Oman and its regions.

The Adjusting Influence of Social Media’s User-Generated-Knowledge (SMUGK) in Grasping the Contribution of Cognitive and Technological Factors in Citizens' Perceptions of Satisfaction from E-Government Services in the Global South Context: The Case of Oman

“…This suggests that the services may not be designed in a way that adds value to citizens. There could be various reasons for this, including the services being overly complicated, not meeting the requirements of citizens or lacking user-friendliness (Al Maamari & Bhuiyan, 2021). This result does not necessarily mean the citizens will not use egovernment services because they are not satis ed with them; in some cases, citizens may have no other option but to use these services, while in other cases, they may believe that the bene ts of using them outweigh any drawbacks (MacLean & Titah, 2022; Sugebo & Sekhar, 2022).…”

“…More recently, the government approved the digital Oman strategy in 2003 with critical priorities of boosting Omanization and economic diversi cation, besides eliminating e-literacy. The plan aims to offer a knowledge-based ecosystem that enhances the interaction between citizens and all relevant stakeholders, particularly the corporate sector and government (Al Maamari & Bhuiyan, 2021;Alghatam, 2021). The strategy aimed at developing a knowledge-based economy by developing world-class e-government services to facilitate more streamlined interaction between the corporate sector, government, and people, according to Oman Vision 2040.…”

“…The strategy aimed at developing a knowledge-based economy by developing world-class e-government services to facilitate more streamlined interaction between the corporate sector, government, and people, according to Oman Vision 2040. Digitisation efforts were accelerated after approving Oman Vision 2040 amid relentless efforts to put the vision's mechanism on the ground, media propaganda and public scrutiny (Al Maamari & Bhuiyan, 2021). The shared vision through most national projects and initiatives is to open knowledge-based pathways between government and citizen that accomplishes data quality, valid and consistent sources of data and hence achieve better government performance and citizen delight levels (Nair, 2022).…”

Critical Success Factors for Sustainable Marketing: A Strategical Framework Using Key Performance Indicators in Small and Medium Enterprises (SMEs) Businesses in Oman

“…(Connelly, 2008). It allows for the collection of enormous amounts of data from a wide range of people in a short space (Al Maamari and Bhuiyan, 2021;Al Harrasi, 2020;Bose et al, 2019;Tsani et al, 2021). At a cheap cost, and in an environmentally friendly manner the questionnaire objects, such as language, name, and questions, were simple, clean, smooth, and unambiguous are effective for SMEs businesses.…”