“…The emergence of the internet enabled governments to reach out to citizens and exchange information with them through various platforms, such as official web pages, e-mails, media and most recently social media (de Arruda et al, 2020). However, governments may seek a deeper insight into citizens online activities for both justified (e.g., crime investigations, anti-terrorism operations) and unjustified (e.g., mass surveillance to tackle political dissent) reasons (Bieniasz & Szczypiorski, 2019;Diehl et al, 2016;Lenarčič, 2020;Završnik, 2019). Paradoxically, government surveillance may be necessary for ensuring trust in a society of individuals who value privacy (Dinev et al, 2008).…”