The European Foundation Quality Management Evaluation of Greek Primary and Secondary Education

Anastasiadou, Sofia; Zirinoglou, Poulcheria A.; Florou, Giannoula

doi:10.1016/j.sbspro.2014.07.530

Cited by 15 publications

(8 citation statements)

References 6 publications

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“…Many schools work based on the EFQM excellence model (Cruz et al , 2016). This model constitutes one of the most important and controversial option for the quality management and evaluation (Anastasiadou et al , 2014). On the other hand, Ah-Teck and Starr (2013) confirmed empirically the usefulness of the MBNQA excellence model.…”

Section: Resultsmentioning

confidence: 99%

“…The ISO 9001 Quality Management System (QMS) in primary and secondary educational institutions is considered suitable for improving schools (Thonhauser and Passmore, 2006; Diaz and Martinez-Mediano, 2018; Rodríguez-Mantilla et al , 2018). The European Foundation of Quality Management (EFQM) model also proposes a guide to support educational institutions' self-evaluation and push these institutions towards excellence (Doherty, 2008; Anastasiadou et al , 2014; Cruz et al , 2016; Sarrico and Rosa, 2016; Fernandez-Diaz et al , 2017; Rodríguez-Mantilla et al , 2018). In the last few years, researchers and practitioners have supported TQM implementation in the services sector, with slim modifications compared to the manufacturing sector (Talib et al , 2013; Psomas and Jaca, 2016; Bouranta et al , 2019).…”

Section: Introductionmentioning

confidence: 99%

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Findings of quality management studies in primary and secondary education: a systematic literature review

Bouranta

Psomas

Antony

2020

TQM

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PurposeThe aim of this paper is to present the main findings of the studies in the field of quality management (QM) in primary and secondary education. Grouping these findings into themes and these themes, in turn, into broad categories as well as prioritizing the themes of findings are also aims of the present study.Design/methodology/approachA systematic literature review (SLR) of articles focusing on QM in primary and secondary education was carried out based on major publishers, namely Emerald Online, Taylor and Francis, Elsevier/Science Direct, Springer Link, Sage Publishing and Online. In total, 133 articles published in 62 journals during 1983–2019 were collected. The affinity diagram was applied in order to group the findings of the QM studies into logical themes and these themes into broad categories. Moreover, the Pareto diagram was applied to prioritize the themes revealed.FindingsA plethora of articles focusing on QM in primary and secondary education have been published in the last decades. The findings of the QM studies presented in the 133 reviewed articles are grouped into 43 themes and these themes, in turn, into 6 broad categories, namely management practices, school characteristics, teachers, stakeholders, government and pupils. The analysis also reveals themes that can be characterized as “vital” and “useful.”Practical implicationsResearchers and school managers can take into consideration the findings of the QM studies in primary and secondary education as well as the themes of high priority for the design of future studies and QM implementation plans, respectively.Originality/valueThis is the first literature review study which presents analytically the findings of the QM studies in primary and secondary education. This study also contributes to the literature by formulating meaningful themes of these findings and broad categories of these themes and by prioritizing the themes revealed.

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Section: Resultsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Findings of quality management studies in primary and secondary education: a systematic literature review

Bouranta

Psomas

Antony

2020

TQM

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“…Eighty-eight sample articles (Figure 5) evaluated and presented in this research refer to the application of the European Foundation for Quality Management Excellence Model. A total of 48 of them, at a rate of 54.5%, were implemented in public organizations and services, governments, primary and secondary education, higher education and pharmacies [102,104,105,111,131,137,147], while 40 of them, 45.5%, applied the Six Sigma (32%) and Lean Six Sigma (13.5%) quality tools [148,149,170,178,180,184].…”

Section: Resultsmentioning

confidence: 99%

Sustainable Development and Implementation of Quality Management Excellence Models in Public Organizations: A Systematic Literature Review

Taraza,

Anastasiadou,

Masouras

et al. 2023

Sustainability

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Purpose: The purpose of this study was to determine the effects of the European Foundation for Quality Management Excellence Model and Six Sigma and Lean Six Sigma approaches in public organizations. Design/methodology/approach: A systematic literature review was conducted based on articles from three academic publishers (Emerald, Elsevier/Science Direct and Taylor & Francis). The 88 selected journal articles were published between 2004 and 2022 and documented the results of the quality tools. Findings: The effects of applying the models in the public sector are presented. From the literature review, specific findings were identified regarding the motivations of all areas of education and services and the challenges they face in applying the qualitative tool methodologies. The main topics discussed are the human factors involved in implementing quality tools. Research limitations/implications: An important limitation is that data were drawn from only three major journals and the authors did not always have access to all databases and peer-reviewed journals or to any review articles in languages other than English. Multiple keywords limited the article search, as qualitative tools have been widely used in the private sector but less so in the public sector. Practical implications: The results and limitations detailed in the study and presentation of the 88 articles will motivate academic researchers to further study the application of qualitative tools in the public sector and fill the knowledge gap caused by the limited publications on this topic. Originality/value: The European Foundation for Quality Management Excellence Model and the Six Sigma and Lean Six Sigma approaches have not been widely implemented in the public sector, and literature reviews are limited despite the increasing trend of their use in the sector in recent years. More future research in public administration is needed to determine the effects and limitations of implementing qualitative tools.

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“…Moreover, following the adoption of the EFQM framework, winners have been selected in the EFQM award school category since 2001. Anastasiadou et al (2014) adopts a similar model to consider the needs of stakeholders and processes to improve educational performance.…”

Section: Total Quality Management Implementation In Educationmentioning

confidence: 99%

TQM model based on Deming prize for schools

Alauddin

Yamada²

2022

IJQSS

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Purpose This paper aims to develop a total quality management (TQM) model based on the Deming prize criteria extracted from the Deming Prize. The proposed model is aligned with the school education context and deployed with the goal of achieving school excellence. Design/methodology/approach The model is developed based on a literature review in which key concepts for formulating the criteria and sub-criteria were identified. A qualitative research approach is applied to validate the model’s effectiveness. Interviews and feedback from an international school in Japan which adopted the model are used to determine its impact. Findings The model emphasises the achievement of school objectives (A) by implementing TQM activities (B) and assessing their impact (C). Its implementation offers enhanced organisational ability and the achievement of society-oriented school objectives. The findings show that the model gives clarity to TQM application and offers benefits for schools’ future sustainability. Originality/value This research proposes the adoption of a TQM model for educational institutions based on Deming criteria. Based on a comparison with prescriptive models such as Malcolm Baldrige National Quality Award and ISO 9001, this study shows how the developed model ensures organisational ability in current practice and future growth towards school excellence. Through the formulation of society-oriented school objectives and their linkage with results, it enables schools to create a balanced recognition of important stakeholders and gain consensus in realising the school’s objectives.

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The European Foundation Quality Management Evaluation of Greek Primary and Secondary Education

Cited by 15 publications

References 6 publications

Findings of quality management studies in primary and secondary education: a systematic literature review

Findings of quality management studies in primary and secondary education: a systematic literature review

Sustainable Development and Implementation of Quality Management Excellence Models in Public Organizations: A Systematic Literature Review

TQM model based on Deming prize for schools

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