The Evaluation of Nursing Care Satisfaction and Patient Learning Needs in day Case Surgery

Abstract

Patients in surgical service units have higher expectations for treatment and care. The aims of this study were to determine nursing care satisfaction and information requirements at the time of discharge of patients from a day surgery unit and to assess the effects of demographics. The study was conducted on 291 patients undergoing day case surgery. Patient perception scale for nursing care (PPSN) and the patient learning needs scale (PLNS) were used and total and subdimension points averages were calculated and then compared with demographic data using the Kruskal-Wallis test. The results were evaluated at the p<0.05 significance level with 95 % confidence intervals. Of the patients, 58.8 % (n=171) were females and the average age was 49.5±15.3 years. PPSN and PLNS total point averages were 68.16±10.17 and 178.53 ±27.59, respectively. A significant difference was determined in PPSN total point average with regard to previous hospitalisations; the PPSN total point average was higher for patients with prior hospitalisations (p<0.001). Significant differences were determined between PLNS total point average and age group, marital status, receiving discharge training, and education level (p=0.008, 0.006, <0.001, and 0.015, respectively). Differences were found in the PLNS subdimension point averages between groups, especially with regard to age group and educational level. We showed that patient satisfaction and patient information requirements could change according to demographic features of the patients at a day case surgery unit. In this respect, healthcare providers should offer healthcare services by evaluating the personal characteristics of patients because this is important for their satisfaction.

Patient Needs and Satisfaction With Nursing Care After Day Surgery Based on a Patient-Centered Care Framework

“…Patient satisfaction was higher in those participants who were married and living with their spouses. This is consistent with Goktas et al’s study that patient satisfaction was higher for married patients (Goktas et al, 2015). Married women may receive more family support, thus leading to higher satisfaction.…”

“…Participants with higher education reported lower satisfaction. This is congruent with Goktas, Yildiz, and Nargiz’s finding that satisfaction generally decreased with an increase in educational level, while patient need is increased (Goktas et al, 2015). There was a statistically significant difference between patient satisfaction and marital status ( p = .04).…”

“…CIN = cervical intraepithelial neoplasia; CIS = carcinoma in situ; EM = endometrial; Gy = gynecologic; D&E = dilatation and evacuation; D&C = dilatation and curettage. patient need is increased (Goktas et al, 2015). There was a statistically significant difference between patient satisfaction and marital status (p = .04).…”

Socio-demographic and medical factors associated with patients’ satisfaction with nursing care and their perception of pain

“…Patient satisfaction with care comprises a continuum, from complete dissatisfaction to complete satisfaction [2]. Singh and other authors suggest that the individual situation is the main source of variability in terms of "satisfaction", thus emphasizing the emotional aspect of satisfaction with care that exists beside the obvious cognitive assessment [13,14,15].…”

Satisfaction with Nursing Care and the Functional Consequences of Pain in Neurosurgical Patients

“…A sense of satisfaction, just like imagination, knowledge or views can change over time under the influence of external as well as internal factors [2]. Singh [22] indicates that the situation is the main source of variability in the ratings of "satisfaction", paying attention to the feelings or emotional aspect of satisfaction with the service [23], of course in addition to the cognitive assessments previously indicated. Risser, emphasizes that patient satisfaction with nursing care is the degree of compatibility between the patient expectations as to the ideal care and the perception of care received [24,25].…”