The evaluation of performance in the European public e-health services sector by Generalized Estimating Equations

Campanella, Francesco; Serino, Luana; Mustilli, Mario; Crisci, Anna; D’Ambra, Antonello

doi:10.1016/j.seps.2020.100813

Cited by 12 publications

(7 citation statements)

References 14 publications

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“…Campanella et al [ 40 ] observed that digital healthcare not only partially lead to a higher level of customer satisfaction, but also to better organisational performance of public health companies. Such technology can also enhance care protocols and decrease the number of visits to healthcare facilities, as the part of visits can be replaced by self-monitoring and remote follow-up care [ 41 ] and using algorithms to select drugs that require fewer follow-up visits to laboratories from fringe areas [ 42 , 43 ].…”

Section: Discussionmentioning

confidence: 99%

Service quality and accessibility of healthcare facilities: digital healthcare potential in Ho Chi Minh City

La²,

Tykkyläinen

2022

BMC Health Serv Res

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Background Effective delivery of health services requires adequate quality in healthcare facilities and easy accessibility to health services physically or virtually. The purpose of this study was to reveal how the quality of healthcare facilities varies across the different parts of Ho Chi Minh City and how well residents (N = 9 million) can reach healthcare facilities. By demarcating the deficiently served areas of low accessibility, the study shows where urban planning and digital healthcare could improve accessibility to health services and the quality of services efficiently. Methods The analysis utilised geocoded information on hospitals, clinics, roads and population and the data of the quality scores of healthcare facilities. Quality scores were analysed by hot spot analysis and inverse distance weighting. Accessibility and formation of travel time-based service areas by travel time distances were calculated using road network, driving speed and population data. Results The results unveiled a centripetal spatial pattern of healthcare facilities and a similar pattern in their quality. Outside the travel time of 30 min for hospitals and 15 min for clinics, the deficiently served areas have a population of 1.1 to 1.2 million. Based on the results and the evidence of digital healthcare, this paper highlights how to develop and plan spatially effective service provision. Especially, it gives grounds to discuss how cost-effective digital healthcare could be applied to improve the accessibility and quality of health services in an urban structure of extensively varying accessibility to health services. Conclusions The results bring up the need and the means for improving the quality of health services and their cost-efficient availability by location optimisation, road improvements and implementing digital healthcare provided by hospitals and clinics in the city. At the same, this study provides a multidisciplinary approach for planning more equal and efficient health service provision geographically.

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Section: Discussionmentioning

confidence: 99%

Service quality and accessibility of healthcare facilities: digital healthcare potential in Ho Chi Minh City

La²,

Tykkyläinen

2022

BMC Health Serv Res

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“…Researchers have pointed out that Fintech is more likely to be complementary to traditional financial institutions, but it involves more uncertainty and risks. So, the key to success in Fintech business is simultaneously improving customer trust and satisfying customers' needs (Campanella et al, 2021a(Campanella et al, , 2021b. Different studies found that trust is an essential element that influences the adoption and the use of Fintech services.…”

Section: Related Literature and Development Of Hypothesesmentioning

confidence: 99%

“…This work investigates the effect of the sustainability profile of Fintech as the factor adding value to firms and motivate the consumers in the usage of technology services (Campanella et al, 2021a(Campanella et al, , 2021b. Currently, more and more new "green" issues are emerging as consequence of increasing customer concerns for sustainability and respect for the environment, as well as with growing digitization.…”

Section: Introductionmentioning

confidence: 99%

Governing Fintech for sustainable development: evidence from Italian banking system

Campanella

Serino

Crisci

2022

QRFM

Self Cite

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Purpose Customer satisfaction has been traditionally the main goal aimed at by managers. Focusing on the banking industry, the importance of this concept is even greater because of the increasing focus of banks on mobile services to reach out to a larger set of customers. To investigate user’s behavior in a Fintech context, this study aim to focus on two relevant issues: service quality and perceived risk. For the purpose, the authors integrated a technology quality-based model with a green image perspective to investigate the impact on customer satisfaction in Fintechs users. Design/methodology/approach The primary data is based on a survey directly taken from a questionnaire survey. The survey is collected by researchers. This research used probability sampling technique with convenience sampling. The data of this study data is derived from an online survey of Italian households performed between August 2020 and December 2020. In accordance to other studies, the questionnaires used Likert scale model that was conducted by measuring five categories of responses. For methodology, the authors analyzed data by structural model equations. Findings The authors find that some of quality services factors impact on user satisfaction as well as the trust in Fintech providers. Moreover, the empirical findings highlight that the importance of a green reputation in Fintech providers from the perspective of consumer as it enhances both the trust and the satisfaction in internet banking services offered. It is needed to highlight that the most important thing for a Fintech provider is to secure loyalty and to be sustainable from a green perspective. The authors found that trust and green image give great influence on use intention. Therefore, it is most important for financial providers to develop financial products with trust and e-loyalty in mind. Research limitations/implications This study suggests that nowadays Fintech companies should invest more resources in the increasing of green image because it is positively associated with trust and customer’s satisfaction. The authors incentive the financial institutions to promote the sustainable development and green strategies in their planning as concern for the environment and sustainability affects consumers, who increasingly consider certain non-financial attributes in their investments, such as environmental, social and governance criteria. Future research that includes different cultural settings would enhance generalizability and external validity as the respondents all live in Italy. Originality/value For the purpose, the authors integrated a technology quality-based model with a green image perspective to investigate the impact on customer satisfaction in Fintechs users. This paper, to the best of the authors’ knowledge, is the first to study consumer satisfaction in Fintech context in this sense. Although existing research has investigated relevant aspects of customer trust, satisfaction, these issues have not been discussed from a green perspective. Apart from that, the main contribution of this paper is its exploration of the influence of green image on loyalty and satisfaction. To the best of the authors’ knowledge, however, no studies have been done on sustainable banking in Italian banking sector, focused on Fintech services. In this paper, the authors attempt to fill this research gap.

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“…e biggest advantage of the GEE is that we do not need to specify the whole distribution of the response. Only the mean structure and the mean-variance relationship and specification of the covariance structure need to be defined [29].…”

Section: Exercise Series Analysis Based On Geementioning

confidence: 99%

Do Gender or Major Influence the Performance in Programming Learning? Teaching Mode Decision Based on Exercise Series Analysis

Gao

Zhang

Ruipeng

et al. 2022

Computational Intelligence and Neuroscience

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Both traditional teaching and online teaching advocate individualized education. One of the difficulties on exploring possible improvements of instructional design is the challenging process of data collection. Existing research mainly focuses on the exam score of students but pays little attention to students' daily practice. As an effective method to handle time-series dataset, the generalized estimating equations (GEE) have not been used in this research field. Considering above issues, we first propose an experimental paradigm of programming performance analysis based on the performance record of students’ daily practice-exam and finish collecting a complete time-series dataset in one semester, including students’ individual attributes, learning behavior, and learning performance. Then, we propose an approach that analyzes practice-exam time-series dataset based on GEE to study the influence of individual attributes and learning behavior on learning performance. It is the first time to apply the GEE method for ordinal multinomial responses in this research field, by which we conclude several results that gender or major does have a certain difference on the programming learning. The longer the answer time and the less the cost time, the better the students' performance. Regardless of gender, students tend to cram for the exam and perform a little worse in the daily exercise. Finally, targeting at two important individual attributes, we give corresponding teaching mode decisions that university should teach students programming by major and teacher should give different teaching methods to students of different genders at different time points.

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The evaluation of performance in the European public e-health services sector by Generalized Estimating Equations

Cited by 12 publications

References 14 publications

Service quality and accessibility of healthcare facilities: digital healthcare potential in Ho Chi Minh City

Service quality and accessibility of healthcare facilities: digital healthcare potential in Ho Chi Minh City

Governing Fintech for sustainable development: evidence from Italian banking system

Do Gender or Major Influence the Performance in Programming Learning? Teaching Mode Decision Based on Exercise Series Analysis

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