Human resources are one of the areas of change that are the focus of bureaucratic reform in Indonesia that can facilitate the realization of good governance in local governments. This study aims to describe and analyze bureaucratic reforms to develop the capacity of government apparatus resources. This research was carried out within the framework of the Kendari City Government of Southeast Sulawesi Province using an interactive model qualitative analysis approach which includes data collection, data condensation, data presentation, and conclusion/verification by interview. The results showed that structural mutations and promotions often occur with high intensity and on a broad scale, causing high personal instability. However, the use of open and competitive selection in promotion by political leaders as regional civil service coaches has not thoroughly followed the principle of meritocracy. This selection is still influenced by subjective judgments based on discretionary power, which obscure the principle of loyalty. In addition, employee development is carried out through competency development programs and learning culture, but administrative and political support is still lacking. The result is a significant gap in technical, managerial, and socio-cultural competence at all levels of management.