“…Those in charge of controlling and enforcing compliance -the inspectors who represent 'the hard hand of the state' (Van de Walle and Raaphorst, 2019) -are 'street-level bureaucrats' who have a degree of discretion in their interactions with citizens, 'because the accepted definitions of their tasks call for sensitive observation and judgement' (Lipsky, 2010: 15). Formal systems of rules always include room for exceptions (Harris, 2010(Harris, , 2021 and discretion in interpretation. There are always 'pragmatic politics' involved in regulatory enforcement (Coslovsky et al, 2011), and inspectors often have to exercise judgement when deciding to pursue particular cases (Gurran et al, 2022;Maalsen, 2020;McKay, 2015;Van de Walle and Raaphorst, 2019).…”