The Extent of ERP Customization towards User Satisfaction in Daily Operation for Manufacturing Companies

Abstract

Study to explore the effect of customization towards user satisfaction in the daily operation of ERP system .Study carried out in four manufacturing companies. Indepth interviews and surveys used to measure the user satisfaction in the manufacturing companies. The results reveal that exceeding certain level of customization complexity index would reduce the user satisfaction level towards the ERP system operation.

Packaged Enterprise System Customization – A Systematic Literature Review

“…The small amount of customization resulted in low user satisfaction as some of the user requirement cannot be covered or fulfilled. However too many customization also cause negative implication in term of increasing the system complexity [8]. PES and its customization have been known to practice and research for a long time as, for example, ES research was on its peak in the turn of the millennium, after which PES took off [9].…”

Modeling and Verification of ERP Functional Requirements based on Colored Petri Net

“…ERP is packaged software designed by following the best practice from the specific industry to support typical business processes in the entire industrial field, it was designed by ERP developers / vendors and used by the organization which implement it. Since the designer and user are two independent entity misalignments between user's needs and the software design are often happen (Kanchymalay et al, 2013). This misalignment creates negative impact on the implementing organization and implementations are often unsuccessful (van Beijsterveld & van Groenendaal, 2016).…”