The extent of family satisfaction to relatives’ care in the intensive care units in Saudi Arabia

Abstract

Introduction: The family has an important role in the recovery of the intensive care patient. Evidence in the literature reveals the importance of family members' satisfaction with patient care. Because of that, it is crucial to evaluate the level of family satisfaction with the services provided to them and their patients. Methodology: A comparative, descriptive multicenter crosssectional study was carried out in Saudi Arabia, targeting all Intensive Care Units in both Government and Private Hospitals in all regions equally. Result: A total of 2053 responses were analyzed. A 63.4% satisfaction index was reported for communication with ICU staff, the emotional support and support in decision making reported a 62.9% satisfaction index. The patient's and family's overall needs reported a 56.9% satisfaction index. Also, data showed some discrepancies between government and private hospitals. Discussion: A high satisfaction index among families for the services provided to their patients in intensive care units, compared to the satisfaction index among families in the Arab world, and with a relative level compared with research around the world. Conclusion: This study showed a satisfaction level of 56.9% in meeting the patient's and family's overall needs; many families indicated the need for improvement in the ICU's services. That urges to carry out future researches to identify the families' and patients' needs in detail.

Association Between Family Needs Perception and Satisfaction in Relation to Used ICU Visiting Policy

“…(Choi et al, 2018) The recovery of the patient in intensive care is significantly influenced by family satisfaction. That's why it's important to evaluate the level of their satisfaction (Ballut et al, 2022). Several factors may increase risk for post-intensive care syndrome in families such as care giver gender, age, severity of patients illness, and present of social support.…”