The Factors Affecting the Level of Trust Between Buyer Seller: An Example From Household Appliances Sector

Kabadayı, Ebru Tümer; Alan, Alev Koçak; ERDEBİL, Ayşe Emsal

doi:10.20460/jgsm.2011515810

Cited by 6 publications

(6 citation statements)

References 13 publications

(26 reference statements)

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“…The results of this study confirm the positive and significant influence of reputation on SCP, which supports H 6 . This suggests that reputation provides a sustainable competitive advantage, not only to individual firms, as it was noted by Kabadayi et al (2011), but also to the whole supply chain. Therefore, firms must strive to create a good reputation of being a fair and honest business partner, to take care of their partners, and to avoid activities that could negatively affect their partners' interests, even though such actions may be beneficial to themselves.…”

Section: The Influence Of Rq On Scp In Traditional Food Supply Chainsmentioning

confidence: 58%

“…Non-coercive power has positive influence on traditional food SCP Reputation is a belief that a company is honest and concerned about its customers (Doney and Cannon, 1997). A firm that is highly responsible, fulfils the expectations, keeps its promises, and provides value and benefits for its partner will have a good reputation in the supply chain as being reliable (Kabadayi et al, 2011). A reputation for important criteria is a source of trustworthiness that clients seek in their relationships (Davies and Prince, 2005).…”

Section: H4 Coercive Power Has Negative Influence On Traditional Foomentioning

confidence: 99%

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Assessment of traditional food supply chain performance using triadic approach: the role of relationships quality

Mesić

Molnár

Cerjak

2018

SCM

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Purpose -The objectives of this paper were twofold: to explore if there are differences in the perceptions about supply chain performance (SCP) and relationship quality (RQ) among traditional food supply chain members, and to examine the influence of individual relationship variables and aggregated relationship quality on SCP in the traditional food sector.Design/methodology/approach -The survey was conducted in a triadic context with 189 supply chain members (62 suppliers, 65 focal companies and 62 customers) of 65 traditional food supply chains (cheese, olive oil, meat products, brandies and liqueurs, wine and honey) in Croatia. The influence of individual relationship variables and aggregated RQ on perceived SCP was tested using regression analysis.Findings -It was found that there were no significant differences in the perception of overall SCP and RQ among supply chain members. It was identified that aggregated RQ and all individual relationship variables (trust, commitment, economic satisfaction, non-coercive and coercive power, reputation and conflict) have a significant influence on perceived SCP of the traditional food supply chains.Practical implications -This study provides a systematic approach to investigate the SCP and supply chain RQ in the traditional food sector. Our findings suggest that managers should not neglect any aspect of supply chain relationship in order to keep high SCP and to be competitive on the market.Originality/value -This multiple supply chain study makes an original empirical contribution to the supply chain and network management literature by using a triadic approach to investigate RQ and SCP. The influence of individual RQ constructs and aggregated RQ on traditional food SCP examined in this study has not been explored so far.This study also makes an original empirical contribution by investigating RQ and SCP in the traditional food sector, which has received little attention recently.

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Section: The Influence Of Rq On Scp In Traditional Food Supply Chainsmentioning

confidence: 58%

Section: H4 Coercive Power Has Negative Influence On Traditional Foomentioning

confidence: 99%

Assessment of traditional food supply chain performance using triadic approach: the role of relationships quality

Mesić

Molnár

Cerjak

2018

SCM

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“…It is argued that in the OGB context, vendor reputation is significantly associated with members' trust in that vendor, in that an impressive reputation indicates the vendor's ability and honesty. Ample empirical evidence can be found for the positive association between vendor reputation and consumer trust (Kabadayi et al, 2011;Jarvenpaa et al, 2000;Teo and Liu, 2007). Therefore, the following hypothesis is proposed:…”

Section: Reputationmentioning

confidence: 99%

Understanding online shopping intention: the roles of four types of trust and their antecedents

Hsu

Chuang²,

Hsu³

2014

Internet Research

198

122

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Purpose – The purpose of this paper is to provide a better picture of factors influencing behavioral decisions in online shopping by identifying different targets of trust and discussing their antecedents and outcomes. Design/methodology/approach – Online survey data from 242 ihergo members were used to test the proposed model, and structural equation modeling with partial least squares was performed to analyze the measurement and structural models. Findings – The findings show that the four types of trust identified in this study are critical determinants of perceived risk and attitude. In addition, the majority of the antecedents are found to be associated with their respective types of trust. Research limitations/implications – The research extends the theory of reasoned action and prior research to discuss four types of consumer trust, as well as their respective antecedents and subsequent consequences. The result is a more descriptive model that better explicates consumers’ decision-making processes in online shopping. Practical implications – Given the intense competition between online shopping sites, web site managers should strive to provide a safe and user-friendly shopping environment. In addition, the vendor can enhance trust by encouraging satisfied customers to provide positive endorsements. Originality/value – This study is possibly the first of its kind, in identifying the four types of trust and their respective antecedents in the context of an online group-buying auction, and thus serves to enrich the existing literature concerning trust-building factors.

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“…Many studies concentrate on role of brand trust and brand affect from company-supplier relationship (Chiou & Droge, 2006;Tümer et al, 2011). But studies are scarce that fully investigate brand trust and brand affect, especially brand affect, from company-consumer relationship in one integrated framework.…”

Section: Introductionmentioning

confidence: 99%

Brand Trust and Brand Affect: Their Strategic Importance on Brand Loyalty

Kabadayı¹,

Alan²

2012

JGSM

Self Cite

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This paper elucidates the relevance of brand trust on consumer behavior and marketing management, particularly in retail management. The purpose of this research is to investigate the effects of factors on consumers' brand loyalty in service setting. According to purpose, the study empirically tests a model which proposed that brand trust and consumers' brand affect have influence on consumers' brand loyalty. The researchers administer a survey to 98 consumers. Using these data, the researchers test the hypothesis and model with structural equation modeling. The results indicate these factors have an effect on consumers' brand loyalty. In addition the findings confirm the indirect effect of consumers' brand affect on brand trust and consumers' brand loyalty relationship. Managerial implications and future research directions are also discussed.

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The Factors Affecting the Level of Trust Between Buyer Seller: An Example From Household Appliances Sector

Abstract: ABSTRACT

Cited by 6 publications

References 13 publications

Assessment of traditional food supply chain performance using triadic approach: the role of relationships quality

Assessment of traditional food supply chain performance using triadic approach: the role of relationships quality

Understanding online shopping intention: the roles of four types of trust and their antecedents

Brand Trust and Brand Affect: Their Strategic Importance on Brand Loyalty

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