The feasibility of an interactive voice response system (IVRS) for monitoring patient safety after discharge from the ED

Calder, Lisa A.; Cwinn, A. Adam; Gatien, Mathieu; Gee, Andrew; Larocque, Natasha; Calder‐Sprackman, Samantha; Gorter, Ria De; Zlepnig, Jennifer; Stiell, Ian G.; Forster, Alan J.

doi:10.1136/emermed-2016-206192

Cited by 3 publications

(1 citation statement)

References 20 publications

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“…Five core elements are identified for transplant representations: identity, cause, timeline, consequences, and treatment effectiveness. [38] Some environmental modifications can be used to enhance the self-regulation process, such as the reminder systems. These systems promote the patient's self-efficacy by eliminating the barrier of forgetfulness.…”

Section: Theoretical Frameworkmentioning

confidence: 99%

Effect of an interactive voice response system on self-management in kidney transplant recipients

Ganjali¹,

Taherzadeh

Sabbagh³

et al. 2019

Medicine

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Section: Theoretical Frameworkmentioning

confidence: 99%

Effect of an interactive voice response system on self-management in kidney transplant recipients

Ganjali¹,

Taherzadeh

Sabbagh³

et al. 2019

Medicine

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Reporting, Monitoring, and Handling of Adverse Drug Reactions in Australia: Scoping Review

Tagne¹,

Yakob²,

Dang³

et al. 2023

JMIR Public Health Surveill

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Background Adverse drug reactions (ADRs) are unintended consequences of medication use and may result in hospitalizations or deaths. Timely reporting of ADRs to regulators is essential for drug monitoring, research, and maintaining patient safety, but it has not been standardized in Australia. Objective We sought to explore the ways that ADRs are monitored or reported in Australia. We reviewed how consumers and health care professionals participate in ADR monitoring and reporting. Methods The Arksey and O’Malley framework provided a methodology to sort the data according to key themes and issues. Web of Science, Scopus, Embase, PubMed, CINAHL, and Computer & Applied Sciences Complete databases were used to extract articles published from 2010 to 2021. Two reviewers screened the papers for eligibility, extracted key data, and provided descriptive analysis of the data. Results Seven articles met the inclusion criteria. The Adverse Medicine Events Line (telephone reporting service) was introduced in 2003 to support consumer reporting of ADRs; however, only 10.4% of consumers were aware of ADR reporting schemes. Consumers who experience side effects were more likely to report ADRs to their doctors or pharmacists than to the drug manufacturer. The documentation of ADR reports in hospital electronic health records showed that nurses and pharmacists were significantly less likely than doctors to omit the description of the drug reaction, and pharmacists were significantly more likely to enter the correct classification of the drug reaction than doctors. Review and analysis of all ADR reports submitted to the Therapeutic Goods Administration highlighted a decline in physician contribution from 28% of ADR reporting in 2003 to 4% in 2016; however, within this same time period, hospital and community pharmacists were a major source of ADR reporting (ie, 16%). In 2014, there was an increase in ADR reporting by community pharmacists following the introduction of the GuildLink ADR web-based reporting system; however, a year later, the reporting levels dropped. In 2018, the Therapeutic Goods Administration introduced a black triangle scheme on the packaging of newly approved medicines, to remind and encourage ADR reporting on new medicines, but this was only marginally successful at increasing the quantity of ADR reports. Conclusions Despite the existence of national and international guidelines for ADR reporting and management, there is substantial interinstitutional variability in the standards of ADR reporting among individual health care facilities. There is room for increased ADR reporting rates among consumers and health care professionals. A thorough assessment of the barriers and enablers to ADR reporting at the primary health care institutional levels is essential. Interventions to increase ADR reporting, for example, the black triangle scheme (alert or awareness) or GuildLink (digital health), have only had marginal effects and may benefit from further improvement revisions and awareness programs.

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Utility of Toll-Free Interactive Voice Response System (IVRS) Helpline under National Oral Health Program (NOHP) - A Cross-Sectional Hospital Based Study

Mohanty,

Sarit,

Sharma

et al. 2024

Indian Journal of Dental Research

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Background: India launched the National Oral Health Program (NOHP) in the year 2014-15 to support the states for improved oral healthcare delivery and reduce the burden of oral diseases. The toll-free Interactive Voice Response System (IVRS) with contact number 1800112032, was initiated to deliver oral health-related information to users and guide them for proper treatment on World Oral Health Day on 20th March 2017. There is scarcity of data regarding the utility and perception of users about IVRS. This study will try to underpin the factors, which can be useful in further improvement in the helpline operation. Aims: To assess the perception of patients regarding the use of the existing IVRS helpline under NOHP for oral health-related information. Methods and Material: The present cross-sectional nonclinical dental survey was carried out among 980 adults aged 18 years and above visiting SCB Dental College and Hospital, Cuttack, Odisha. Statistical Analysis: Descriptive statistics with proportions were calculated and Chi-square was computed, P < 0.05 was considered significant for all statistical inferences. Results: None of the participants were aware of the existence of the toll-free helpline number of NOHP. A significantly higher proportion of female participants responded that IVRS was useful in getting unassisted oral health-related information (P < 0.001). Conclusions: The services of IVRS remains underutilised by the general population due to lack of awareness regarding its existence. The IVRS helpline can be readily accessed for information regarding common oral diseases, immediate home-based care and when to approach for professional help for the common oral health issues.

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The feasibility of an interactive voice response system (IVRS) for monitoring patient safety after discharge from the ED

Abstract: This was a successful proof-of-concept study for applying IVRS technology to assess patient safety issues for discharged high-acuity ED patients.

Cited by 3 publications

References 20 publications

Effect of an interactive voice response system on self-management in kidney transplant recipients

Effect of an interactive voice response system on self-management in kidney transplant recipients

Reporting, Monitoring, and Handling of Adverse Drug Reactions in Australia: Scoping Review

Utility of Toll-Free Interactive Voice Response System (IVRS) Helpline under National Oral Health Program (NOHP) - A Cross-Sectional Hospital Based Study

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