The Finna service: meeting the new measurement challenges in libraries

Laine, Timo Markus; Laitinen, Mikko

doi:10.1108/lm-02-2018-0007

Cited by 2 publications

(2 citation statements)

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“…Finally, as a measure of satisfaction, the “Net Promoter Score” approach was used, receiving an overall rating of 82 per cent, compared to a national average for arts for children and young people of 76 per cent. The Net Promoter Score has also seen some use in other libraries literature (Laine and Antero Laitinen, 2019).…”

Section: Resultsmentioning

confidence: 99%

Public libraries, arts and cultural policy in the UK

Fletcher

2019

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Purpose Public libraries in the UK are increasingly expected to provide arts activities and events as part of their usual operations. The purpose of this paper is to summarise recent policy trends in this direction from both the perspective of libraries’ and the arts sector. A touring theatre project aimed at children and families is discussed in further detail to examine some of the outcomes of these policies. Design/methodology/approach The paper will present a brief history of policy developments and debate in this area. Mixed method findings from the research element of “Among Ideal Friends” will be discussed, having used surveys and interviews with audiences and librarians, geodemographic profiling, box office records and library card data. Findings Public funding across both libraries and the arts has decreased at a national and local level, though both sectors are encouraged to work together to share expertise and community knowledge. Research limitations/implications The primary funding for the project was an arts funding body. While a holistic approach to evaluation was taken, this limited any specific focus that might have been given to educational outcomes or cost-benefit analysis compared to other interventions. Practical implications Public libraries can see the results and challenges of a successful regional touring theatre project for consideration in their own activity planning, especially those related to families and younger users. Social implications Libraries and Arts organisations have different priorities in regards to these areas. Though co-operative, the situation is not without tension. The topic is illustrative of some wider debates around cultural value, everyday participation and cultural democracy. Originality/value This paper offers a timely discussion of cultural policy in relation to libraries, e.g. The Society of Chief Librarians “Universal Cultural Offer” (October 2017).

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Section: Resultsmentioning

confidence: 99%

Public libraries, arts and cultural policy in the UK

Fletcher

2019

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“…According to Laine and Laitinen (2018), along with digitalization, the change of paradigm of cultural heritage organizations’ ways of operations from traditional ways toward more networked ways is seen. This change is naturally reflected as a shift from traditional and easy to shape services toward a multidimensional and many-faceted information environment.…”

Section: Introductionmentioning

confidence: 99%

Aspects of measuring the impact of new innovations in Finnish libraries

Laitinen

2019

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Along with the change of paradigm of libraries' ways of action towards more networked and with the developing of new innovative services, new evaluation methods and indicators will be needed to show the value and impact of the operation of these services. The need for the new indicators goes further than mere numerical indicators, the main goal being to obtain knowledge about the strengths as well as the points of development of the services thus supporting the management process keeping in mind the producing of added value for the clientele.

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The Finna service: meeting the new measurement challenges in libraries

Cited by 2 publications

References 2 publications

Public libraries, arts and cultural policy in the UK

Public libraries, arts and cultural policy in the UK

Aspects of measuring the impact of new innovations in Finnish libraries

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