2021
DOI: 10.1007/s12599-021-00703-1
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The Five Diamond Method for Explorative Business Process Management

Abstract: Explorative business process management (BPM) is attracting increasing interest in the literature and professional practice. Organizations have recognized that a focus on operational efficiency is no longer sufficient when disruptive forces can make the value proposition of entire processes obsolete. So far, however, research on how to create entirely new processes has remained largely conceptual, leaving it open how explorative BPM can be put into practice. Following the design science research paradigm and s… Show more

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Cited by 37 publications
(16 citation statements)
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“…Due to the rapidly evolving business environment brought about by digital technologies or changing customer needs (Mendling et al. , 2020; Grisold et al. , 2021), trust management should be part of the organization's strategy and translated into the organization's improvement program.…”
Section: Discussionmentioning
confidence: 99%
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“…Due to the rapidly evolving business environment brought about by digital technologies or changing customer needs (Mendling et al. , 2020; Grisold et al. , 2021), trust management should be part of the organization's strategy and translated into the organization's improvement program.…”
Section: Discussionmentioning
confidence: 99%
“…Our work therefore complements the work on explorative BPM. Our proposed model can be used as part of the purpose and business diamonds of the Five Diamond method (Grisold et al. , 2021) to identify new opportunities for generating value.…”
Section: Discussionmentioning
confidence: 99%
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“…BPM capabilities have been used as a method in analysing digitalisation benefits and its being recognised as one of the factors contributing business value (Grisold et al, 2022;Kerpedzhiev et al, 2021). However, most of the studies using BPM in relation to digitalisation have been carried out using questionnaires (Antonucci et al, 2021).…”
Section: Conclusion and Discussionmentioning
confidence: 99%