“…There are widespread examples of QI schemes and service redesign to achieve this result. 44,[47][48][49][50][51][52][53] However, the rigid nature of the measures that underpinned star ratings has been criticized for encouraging 'management to measure' , 44,50,54 although it is questionable how great the effect of this was. 46 In addition, gaming 44 48,51,55 and unsophisticated falsification of data 44,46,48 were also noted.…”